Job Description

An exciting opportunity has arisen for a part time (24 hours per week) office administrator within our administration team.

We are a value driven, not for profit charity dedicated to non institutional ways of enabling and supporting our residents to live their lives to the full in a residential nursing setting. Winner of care home of the year and hold ISO Accreditation recognised for our unique dedicated approach to our staff wellbeing and quality assurance for our services innovative adaptable approach to meet the changing needs of our residents.

Our values are Compassion, Commitment, Collaboration, Innovation, Integration, Accountability.

Please note our service operates a 7 day service through rota, this role will include weekend working.

ROLE PURPOSE

To be the responsible person for all administrator tasks within the office environment for a 7 day a week service. Ensuring the highest level of confidentiality at all times with sensitive information.

To be the point of contact for all staff within the home for administrative tasks and play a primary role ensuring that all office administrative functions are coordinated to achieve a high level of productivity within the company. Supporting relatives and visitors to the home in a professional capacity.

3. MAIN DUTIES & RESPONSIBILITIES

Point of contact at reception, via e-mail, digital platforms and on the telephone in a professional and friendly manner. Receive and redirect mail, phone calls, packages, etc. Ensure that the office environment is clean and tidy at all times. Act as a liaison between visitors, staff and any department necessary including but not limited to the kitchen, housekeeping, maintenance, office & management. Maintains an open line of communication with relatives, residents, staff and management. Builds and maintains supportive relationships with relatives, residents, staff and management. Anticipate staff/management needs in order to accommodate them and provide an exceptional administration service. Works collaboratively with external resources. Delivers outstanding customer service when handling inbound/outbound calls, e-mails, staff and management queries. Has knowledge of all essential aspects of our organisation. Maintain a positive and professional attitude. Supports management, delivering communication on a daily basis. Supports the management/staff with administrative tasks including minute taking and creation of documentation. Maintains office inventory and stock of supplies ensuring that there is always ample stock for business needs. To ensure consistent QME Care branding through all workstreams. To ensure the maintenance and updating of computerised record systems to minimise any potential disruption to the business. To assist the training team with the administration and recording of training. To participate and take part in staff or business meetings as and when required ensuring that full minutes are taken and recorded for future reference. To be fully conversant and act in compliance with policies and procedures. To support staff and management with technical queries relating to printers, laptops, tablets, mobile phones and computer systems where possible. Use of shared platforms such as sharing files and ensuring that any changes to documents are done in a timely manner to minimise disruption To support staff and management with daily ad-hoc requests. such as prescription requests, the supply of medical forms, medical supplies, stationary requests, uniform requests, rota changes, laminating of important documents, filing, archiving, scanning, purchase invoicing, inputting incidental information, handling petty cash, creating signs and other ad-hoc requests as required.

4. QUALIFICATIONS/SKILLS

Strong verbal and written communications skills

Professional and friendly attitude

True desire to satisfy the needs of others in a fast-paced environment.

Ability to interact will people at all levels, with tact and diplomacy.

Computer literate, working knowledge of a variety of computer systems.

Problem solver

Must have a service-oriented mindset and be capable of making every member of staff feel valued

Excellent organisational skills.

To be a team player with the ability to use own initiative. Including taking ownership of own workload.

In appearance and own work ensuring that this is completed to a high standard.

The ability to recognise sensitive information and work to GDPR guidelines ensuring confidentiality is maintained.

If you would like to join our team, please submit your CV/Application online.

. We offer full training and continual development opportunities and additional employee benefits.

. 6 weeks holiday, increasing to 7 weeks after 5 years service

. 6% employer pension contribution

Interviews will be on a rolling basis as applications are submitted.

If you are under the age of 21 years the salary for this position is based on the age related tiers of the national minimum wage

Job Type: Part-time

Job Type: Part-time

Pay: 13.21-14.00 per hour

Expected hours: 24 per week

Benefits:

Company events Company pension Discounted or free food Employee discount Free flu jabs Free parking On-site parking
Work Location: In person