Job Description

We are looking for an Office Administrator to join our busy and friendly team. Must be based in North west London area. Previous administrative experience required (min 1 year +). We are looking for a confident individual with the ability to 'hit the ground running' - self-starter who can get to grips with new project/concepts quickly.

Position:

Office Administrator - Full Time - Office based Monday -Friday 8.30am-5.00pm

1x Saturday every 5 weeks 8.30am - 1.30pm

Location:

North West London (NW9).

About Us

An established business since 1977 based in North West London offering essential plumbing and heating services, electrical services, property maintenance and refurbishments including bathroom and kitchen installations and managing large maintenance projects.

Our philosophy is simple; dedicated to service excellence and the needs of their customers as well as supporting the vision of sustainability. The quality and traceability of service is of paramount importance and the established links with their key partners enable us to consistently deliver superior service to our customers.

Having experienced significant growth in the last couple of years we are looking to recruit Office

Administrators to support the growth. The role will expand and develop according to the candidate's

capabilities.

The Role

Dealing with general calls and administration duties, taking specific ownership on repair calls, follow up on recommendations, issue quotes, order parts, preparing jobs for invoicing.

Working with Team Leader on bookings on all repairs and servicing, ensuring follow through, updating spreadsheet, creating reports and quotes updating spreadsheets, ensuring allocations are achievable (logistically and time efficiently).

General Day to day administration work as follows;

KPI reporting

Referring for new boilers

Ordering best price parts and raising purchase orders

Reporting on recalls

Assessing where supervisory visits are required

Reporting immediately on receipt of warning notice/ safe guarding issues

Responding to all email requests based on priority

Keeping residents updated

Dealing with suppliers

Requesting orders for chargeable items

Preparing jobs for invoicing

Allocating best "fit" engineer/s

Closing down jobs on system

Liaising with Surveyors and arranging joint visits Duties to:

Handle in/outbound telephone/email enquiries professionally and efficiently

Ensure that procedures are followed

Deal with any complaints when required and bring to the attention of the appropriate Manager any escalated complaints

Deal with any paperwork required and support the accounts department.

Deal with general administration duties

Book, allocate and organise work for operatives.

Liaise with suppliers, operatives, customers/clients and other office staff.

Attend regular update meetings to discuss contract performance & raise any issues.

Create and update any existing excel spreadsheets

Monitor and oversee all daily services ensuring they are allocated to relevant engineers

Investigate service appointments that have had repeat visits and highlight to Manager as and when necessary

Manage engineers' daily workload, ensuring engineers are in the correct locations with

correct amount of daily work

Update their bespoke software with correct job notes relating to queries

Be flexible and help out with other areas when colleagues are busy or absent

Any other duties as and when required in order to meet the needs of the business

To communicate and check engineers work from the previous day to ensure all jobs are closed down

Desired Skills & Experience

We are looking for an enthusiastic, approachable, and practical person to join our team. You will have:

Excellent command of the spoken and written English Language

The ability to work under pressure and meet deadlines

Attention to detail with good computer skills including excel

Self-starter and a good proactive thinker with good organisational skills

Prioritisation and time management of own work.

Customer service experience from previous roles All applicants must have a valid right to work in the UK

Benefits

We offer a fun & friendly work environment

Casual dress code

Company pension

Christmas & Summer parties

28 days holiday (including bank holidays)

Job Type: Full-time

Pay: 27,000.00-31,000.00 per year

Benefits:

Company pension Free parking On-site parking
Language:

English (required)
Work Location: In person