Job Description

Job Summary

We are a busy and growing double glazing company looking for a proactive and organised Office Administrator to join our team. This is a varied role that involves providing day-to-day administrative support, coordinating installations and service calls, and ensuring excellent customer service throughout the process.

Duties

Act as the first point of contact for customer enquiries, feedback, and complaints (phone, email, in-person) Address and resolve customer complaints efficiently and professionally, escalating complex issues to the appropriate team members when necessary Schedule and organise installation jobs and service appointments Liaise with fitting teams, customers, and suppliers to ensure smooth job scheduling Manage incoming and outgoing communications related to bookings and follow-ups Process and take customer payments (by phone or in-person) Maintain accurate records of jobs, payments, and customer interactions Order supplies and materials as required, liaising with suppliers and chasing deliveries Provide administrative support to the Director, including diary management, reminders, and basic PA tasks General office duties such as filing, responding to emails, data entry, and maintaining a tidy work environment

Qualifications

Previous office experience is essential, in a customer-facing role Proficient computer skills, including familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) Strong organisational skills with the ability to prioritise tasks effectively Confident and friendly communication skills, both written and verbal A proactive approach to problem-solving and the ability to work independently as well as part of a team Experience in the glazing, construction, or similar trades sector is a bonus but not essential

What We Offer

Competitive salary of 28,000 per annum Opportunity to work in a stable, family-run company with a friendly team Varied and hands-on role with room to grow
Job Types: Full-time, Permanent

Pay: 28,000.00 per year

Benefits:

Company pension Employee discount
Work Location: In person