Job Description

We are recruiting for a full time individual to join our growing team based on the outskirts of Ludlow . Truly (UK) is a thriving company, creating an interesting opportunity for the correct candidate to develop this role further.

We are looking for an organised and dynamic individual, who can use their own initiative to fulfil the role, expand their knowledge and grow with the company. This role supports the Directors as the company continues to expand.

This role is best suited to someone familiar with working in an ever changing office environment. The right candidate will grasp the opportunity to grow and develop in the role.

About Truly (UK)

Truly (UK) Ltd is based on the Shropshire/Hereford border. We employ in excess of 12 members of staff, manufacturing and packing cake decorations and cupcake cases to both the wholesale and retail sector, in the UK and across the World.

Role Requirements

Positive and proactive individual, who can work as part of a team or individually. Enthusiastic and approachable, willing to learn and develop. A full UK driving licence & access to your own vehicle would be an advantage. No specific experience is required but an administration and accounting background would be an advantage Excellent communication skills, both verbal and written High attention to detail and accuracy of work Knowledge of office packages and Xero Excellent time management skills Ability to multitask Exceptional communication and customer service skills. Ability to handle confidential information.

Key Role Responsibilities

Assist with customer service, including monitoring emails, answering the telephone and dealing with enquiries. Maintain effective electronic and paper-based filing and administrative systems for all business operations and liaise with staff members to ensure all necessary record management is up to date. Preparing orders for Export, including preparing the paperwork, booking with the couriers, and liaising with the customer, when required. Arrange transport and import documents for all overseas purchases. Assist with the stock control system, from goods in to dispatch. Assist the smooth running of the Company offices, including order stationery and supplies. Processing Purchase Ledger and Sales Ledger on Xero Administrative tasks to ensure the rest of the staff have adequate support to work efficiently. Liaise regularly with colleagues as appropriate across the business in order to inform you work practice, maintain effective communication and contribution to the Company. Assist with product recall and customer complaint investigation. Interact with the Quality Department to ensure all paperwork is complete inline with our polices and procedures. Ensure that specifications/website/platforms match to products available within the warehouse and liaise with appropriate staff to ensure that changes are implemented,

Why should you apply?

Up to 23,000 per annum pro rata for the right candidate Full time role 8.30am - 4pm - we can be flexible with hours. Core hours are 9.30am to 3pm Pension - NEST Free on-site parking Annual pay reviews 28 days holiday, including bank holidays Additional holiday buy available Free tea and coffee Extensive training program Long term development plan Exciting opportunities for career progression within the Company

How to apply

To apply for the position based , please send your CV.

Closing date for applications is 12 noon on Friday 22nd March 2024.

Job Types: Full-time, Permanent

Pay: Up to 23,000.00 per year

Schedule:

Day shift Monday to Friday
Ability to commute/relocate:

Ludlow, SY8: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Application deadline: 25/06/2025