Job Description

COMPANY INFORMATION

Reputable and well-established Building Services company specialising in M&E Engineering including commercial gas and HVAC maintenance

Close working relationships with high profile clients meaning long term contracts and security

Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioning

Operating a mobile team of mobile engineers with various skillsets within Scotland

Excellent reputation for delivering quality and high standards of service

Leading organisation in M&E Building Maintenance, Electrical, Air Conditioning and Commercial/Domestic Heating

CANDIDATE INFORMATION

Demonstrable experience of working within a helpdesk, customer services or call centre environment previously preferred

To be organised, with good attention to detail

Ability to work in a fast-paced/pressured Service Desk environment

Self-motivated with the ability to set oneself tasks when working in a team, as well as individually

Excellent written and verbal communication skills

Good time management skills to work under pressure and to deadlines

Pro-active with the ability to think on your feet and for yourself

Demonstrate sound decision making when taking responsibility for tasks

Accurate data entry skills

JOB INFORMATION

General administration/office duties including preparing documents, producing files and filing

Incoming phone calls & emails over various inboxes

Allocation of works to engineers

Working to response times to meet contractual SLA agreements

Monitoring dashboard data to ensure we are meeting contractual SLAs

Jobsheet processing, including forwarding completed reports to clients & uploading to customer portals

Requesting site access and arranging Permits for shopping centres, landlord managed buildings etc

Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Benefits:

Additional leave Company pension Employee discount Free parking On-site parking Store discount
Schedule:

Day shift Holidays Monday to Friday
Work Location: In person

Reference ID: Admin