Job Description

Job Overview

Join One of the UK's Leading Industrial Door Specialists

Industrial Door Services Ltd (IDS)

is a trusted and long-established leader in the manufacture, installation, maintenance, and repair of industrial doors and entry systems. Founded in 1987, we have grown into one of the UK's foremost providers of bespoke industrial roller shutters, sectional overhead doors, auto doors, access control, and a range of specialist entry solutions.

With over

80 years of combined experience

and a presence across the UK, we offer

24/7/365 reactive support

to an extensive client base, including construction firms, retailers, government organisations, the military, and the food & agriculture industries.

As we continue to grow rapidly under new management, we're looking for a

proactive and organised Office Administrator

to join our service coordination team and play a key role in handling reactive maintenance requests and breakdowns.

Responsibilities

Reactive Job Coordination:

Receive and log breakdown calls and reactive service requests from customers.

Job Assignment:

Schedule and dispatch qualified field engineers using our internal systems.

Customer Communication:

Provide timely updates to clients regarding job progress, delays, and completion.

Work Order Management:

Ensure that all jobs are completed within target response times and maintain clear documentation throughout.

Administration:

Update internal records, asset logs, and invoicing details. Support contractor paperwork and compliance processes.

Compliance & Safety:

Maintain standards in line with UK safety and construction regulations.

Requirements

Previous experience in a similar role (service desk, maintenance coordination, or admin support). Strong communication and problem-solving skills. Ability to manage multiple tasks in a fast-paced environment. Familiarity with CMMS/helpdesk software (desirable). Proficient in Microsoft Office (Outlook, Excel, Word). A team player with a customer-focused attitude.

Why Join IDS?

Rapidly growing company with exciting career progression opportunities Industry leader in bespoke industrial door solutions Commitment to quality, innovation, and UK compliance standards Family-oriented business culture focused on personal development National reach with a local, personal approach

Apply Today!

If you thrive in a dynamic environment and enjoy being at the heart of operations, we'd love to hear from you. Be a part of something big--

where every door you help open leads to opportunity

.

Job Type: Full-time

Pay: From 26,000.00 per year

Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday
Work Location: In person