Job Description

The Office Administrator will handle all incoming calls and deal with customers at reception providing a friendly, professional and efficient business service at all times. The postholder will be required to be familiar with group products and services and will play a primary role in preparing and maintaining customer information for the wider sales team. Providing a comprehensive customer service to the general public is a key part of the role including forward planning, copy typing and proofing of Family Notices to deadline to ensure a streamlined and efficient business service.

Main Job Responsibilities:

Ensure a comprehensive knowledge of group products and services to include all print and digital products and promotions. Sell print and trained in digital media advertising for Notice Boards, Recruitment, Classifieds, Features. Target customers for 'features' advertising. Keep customers updated on Company products and services through specific email marketing campaigns. Inspire customer confidence by providing a comprehensive reception service and have the ability to talk competently to customers about specific customer needs. Confidence to 'check in' with customers to gauge satisfaction with service and where appropriate, provide information on planned sales campaigns. Initiative to identify and pass on relevant sales leads to the Business Development team. Ability to deal with customer enquiries relating to Family Notices, memorial cards, public notices, job advertising, classifieds etc. Ensure Family Notices are correctly received and processed for the customer and for the Production team. Proofread finished pages. Maintain customer records and systems accurately and within GDPR regulations Process cash and credit card transactions and ensure and accurate cash up at the end of each day's business. Adhere strictly to North - West News Group's credit policy General office administration to include switchboard, post, subscriptions, maintaining Miles 33 Handle any customer issues quickly and efficiently, ensuring a high standard of customer care and business service at all times Keep personal skills and knowledge up to date e.g. system, accounts processes, product knowledge, competitor activity Manage advertising copy to deadline Attend and make positive and supportive contributions to relevant meetings with sales and other company teams. Any other duties commensurate with role and within capabilities and as required by management

Relevant Knowledge and Experience

Essential

Excellent customer service and sales skills with ability to show initiative

Desirable

Previous customer services / office administration experience in a busy office At least 1 years tele-sales / sales experience with evidence of ability to sell print and digital products and services

Skills and Competencies

Competent in MS Office /social media Excellent communication skills Strong planning and organisational skills Accuracy and attention to detail Effective problem solving skills Basic Accounts and cash handling A polite and confident telephone manner Able to work consistently to deadline Proactive, energetic and enthusiatic about customer services and sales. Commercial awareness and business skills

Other

Flexibility to work across other Group locations as required Valid drivers licence to meet the requirements of the job in full.
This job description is subject to alteration based on the changing needs of North-West News Group; it is a summary of main duties and responsibilities, is issued as a guideline and is by no means an exhaustive list of complete duties required within the post.

Job Type: Full-time

Benefits:

Bereavement leave Company pension
Work Location: In person