Job Description

Summary of the role:

To act as primary reception function, answering telephone calls and assisting visitors to the office. To take telephone, email and written orders, process onto Sage and facilitate administration of orders through to dispatch and invoicing. To assist with accounts and purchase order administration and other office tasks as required.

Primary responsibilities will include:

Answering the telephone and assisting with queries. Dealing with email enquiries and ensuring that responses are given in a timely manner or referring to team members to respond as appropriate. Taking and processing customer orders, ensuring that delivery dates are met and informing customers of any potential issues. Monitoring incoming and outgoing deliveries, chasing up where necessary. Generating delivery paperwork and booking transport (using web-based systems) for outgoing deliveries. Generating pro-forma invoices and taking card payments for orders requiring upfront payment. Once goods are dispatched, calculate transport costs and generate invoice paperwork to forward to customers. Some customers require invoices to be submitted via web portals. Assist with raising raw materials purchase orders on Sage and booking in deliveries. Ensuring that all office filing systems and traceability information is maintained and updated when necessary. Providing administrative assistance for the Management Team. Maintaining office supplies and placing orders when necessary. Performing any other tasks as necessary and as directed by any member of management. Be aware of, understand, and adhere to health and safety regulations and food safety requirements. Attend any training as identified by the Company.

We are looking for a candidate who is:

Friendly and approachable when dealing with customers and colleagues. Thorough, accurate and careful when processing customer transactions. A self-starter, quick to learn and willing to take on further responsibility as the role develops. Must be willing to work as part of a team. Adaptable and flexible in your approach to work. Able to work under pressure and to deadlines. Proficient in English and Mathematics. Computer literate (experience with Sage 50 Accounts desirable) Strong IT skills, including experience using Microsoft Excel. Experienced in customer service and working in an office environment.

What We Offer

28 days holiday, including Bank Holidays. Job Type: Permanent, Full-Time Pay: 25,000 - 27,000 - dependent on experience Hours per week: 36.75 Schedule: Monday - Friday
Job Types: Full-time, Permanent

Pay: 25,000.00-27,000.00 per year

Benefits:

Employee discount On-site parking
Work Location: In person

Application deadline: 12/08/2025
Reference ID: Office Administrator