Job Description

Office Administrator

Metro Rod North Midlands

Stafford

8am-5pm Mon-Fri

Up to 28,000 DOE plus benefits

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Metro Rod work with the likes of Tesco, Marks and Spencer, Mitie, Clarion, Axa, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.


Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We've been clearing and unblocking drains for more than thirty years and we're proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we'll bring the same high standards of service to tackle your drain blockage.


Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.


We are looking for an experienced Administrator to join our busy office based in East Kilbride. The role would suit someone who has worked within a busy office environment, where a 'roll your sleeves up' approach has been a given. You will have the opportunity to liaise daily with internal and external customers, and will be involved in a variety of duties supporting this small but busy office.

What does it entail?

Respond promptly and professionally to incoming emails and customer enquiries Schedule and route engineers effectively, ensuring optimal coverage and time management Act as the first point of contact for clients, providing updates and resolving queries Liaise with clients to confirm works, book appointments, and manage expectations Schedule and track regular maintenance for the company fleet, coordinating with service providers as needed Update and manage records related to transport, fleet maintenance, works scheduling, and engineer activity Provide general office administrative support as required

What do we look for?

Previous experience in office administration, transport coordination, or customer service Experience with fleet scheduling or maintenance coordination is an advantage Excellent written and verbal communication skills Strong organisational and multitasking abilities Confident using email, scheduling tools, and general office software (e.g. MS Office) A team player who can also work independently and take initiative

What will you get?

Ongoing Health & Safety and new skills training Benefits scheme including 4% off at Tesco, 8% off at ASOS, 8% off at Just Eat 10% off at Pizza Hut, 10% off at Green King and many more 28 days including bank holidays Training and development Part of a fantastic work culture Office Administrator
Stafford, Staffordshire,


ST16 3DP


to 28,000 per year plus benefits
Permanent - Full-time
Posted today
Closing date: 07/11/2025
Job reference: GR1418324StaOA
Quick Apply
Office Administrator
Stafford, Staffordshire,
to 28,000 per year plus benefits