Job Description

About Us:

We are a growing structural engineering consultancy based in West London, specialising in residential projects. Most of our engineering and admin team works remotely from overseas, and we rely heavily on good communication, organised workflows, and reliable systems to keep things running smoothly.

Role Overview:

We are seeking a highly organised and proactive Office Administrator to support our day-to-day business operations. This role is ideal for someone with strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently. You will play a vital role in helping manage incoming enquiries, organise files and project folders, support clients, and assist the team with administrative processes.

Key Responsibilities:

Answering and managing phone calls and emails Responding to new client enquiries and forwarding them to the relevant team Managing and updating project folders and tasks in Zoho Projects Organising client files and documentation in cloud storage Assisting with issuing invoices and tracking payments Updating spreadsheets and internal databases Supporting the director and engineering team with day-to-day admin tasks Coordinating project timelines and ensuring documents are submitted on time Managing basic customer service queries and follow-ups

Requirements:

Proven experience in an administrative or virtual assistant role Fluent in English, both spoken and written Confident handling calls and writing professional emails Strong organisational and multitasking skills Comfortable using software like Zoho, Google Drive, Excel, and task management tools A reliable internet connection and quiet working environment

Preferred:

Experience working with engineering, architecture, or construction firms Familiarity with Zoho Projects or similar project management platforms
Job Type: Full-time

Pay: 24,420.00-35,472.72 per year

Benefits:

Company pension Work from home
Language:

English (preferred)
Work Location: Hybrid remote in Staines TW18 4AX