Job Description

About Us

Refresh Debt Advice is a growing debt management company based in Warrenpoint. We help individuals across the UK regain financial control and find sustainable ways to manage their debts. Every day, we make a real difference in people's lives.

The Role

We're looking for a friendly, organised and proactive Client Administrator to join our team. You'll play a key role in supporting our clients and ensuring their cases move forward smoothly. You'll be working closely with our advice team, handling client paperwork, managing records, and providing day-to-day administrative support.

What You'll Be Doing

Managing client documents and updating records on our internal system Answering client queries by phone and email Scheduling appointments and sending reminders Chasing up missing information or documents Supporting the wider team to ensure debt management plans stay on track Ensuring all client records meet regulatory and compliance standards Liaising with creditors and third parties where required

What We're Looking For

Previous experience in an administrative or customer service role Strong communication skills - written and verbal High attention to detail and strong organisational skills A positive, can-do attitude and willingness to learn Comfortable using Microsoft Office and client management systems Empathy and understanding - many of our clients are in vulnerable situations

Why Work With Us?

At Refresh Debt Advice, we believe in doing the right thing and supporting each other to make a positive impact. You'll be joining a close-knit team where your work matters every day. We offer:

A supportive and friendly office environment Training and development opportunities The chance to make a real difference in people's lives

How to Apply

If you're organised, caring, and ready to grow your career in a purpose-driven company, we'd love to hear from you. Click "Apply Now" and send us your CV.

Job Type: Full-time

Pay: 23,000.00-25,000.00 per year

Additional pay:

Performance bonus
Benefits:

Additional leave Casual dress Company pension Cycle to work scheme Free parking On-site parking
Schedule:

Monday to Friday No weekends
Work Location: In person