Job Description

Office Administrator (Office Admin Manager)

Pride & Pinion Ltd - Pride & Pinion House, 25 Talbot Street, Belfast

Job Type:

Permanent, Full-time (37.5 hours per week)

About Us

Pride & Pinion Ltd is home to the world's largest and most recognised luxury watch social media following. With global ambitions to lead the next generation of the luxury watch market, we are committed to excellence in everything we do.

To support our continued growth, we are seeking an organised, detail-driven, and customer-focused

Office Administrator

to join our Belfast headquarters. This role is central to the smooth running of our business. As the first point of contact for clients and partners, you'll ensure flawless office operations while delivering a world-class client experience.

Role Purpose

The Office Administrator (Office Admin Manager) oversees the smooth flow of office procedures and manages a wide range of administrative duties. You will be responsible for client communications, logistics, and operational efficiency, always representing Pride & Pinion with professionalism and discretion.

Key Responsibilities

Reporting directly to the Managing Director Managing courier and logistics partners (UPS, Royal Mail, FedEx, DHL, etc.), ensuring client shipments are packaged, tracked, and delivered worldwide efficiently Maintaining accurate daily records and preparing reports Coordinating with clients and business partners to arrange repairs, servicing, orders, shipping, and enquiries Scheduling and organising meetings, including room bookings and refreshments Managing correspondence, including emails and mail sorting Drafting, formatting, and printing documents as required Preparing agendas and taking detailed meeting notes Ensuring storage and security of confidential information in line with GDPR compliance Updating inventory systems, website listings, and liaising with brand partners on stock and orders Upholding company policies and procedures at all times Identifying opportunities to improve efficiency and implementing process enhancements Delivering an exceptional customer experience via email, phone, social media, and face-to-face interactions Maintaining a high standard of office presentation, ensuring a professional environment for both team and clients

Candidate Skills & Qualifications

Minimum 2 years' administrative experience (required) Candidates with a

retail management background are especially encouraged to apply

Strong attention to detail and organisational skills Proactive, able to work independently and manage time effectively Excellent communication and customer service skills Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) Reliable, trustworthy, and able to handle confidential information with discretion Skilled in record-keeping, reporting, and professional presentation Energetic and adaptable, with the ability to work under pressure and to deadlines

What We Offer

Permanent, full-time contract (37.5 hours per week) Annual bonus scheme Employee discount on luxury watches Company pension plan Birthday day off Opportunity to work with rare and prestigious timepieces A luxury retail environment where you can develop and showcase your expertise Career progression in a growing, ambitious company
Job Types: Full-time, Permanent

Pay: From 29,000.00 per year

Work Location: In person