Job Description

About Us

We're a fast-growing beauty and cosmetics company based just outside Lampeter, creating high-quality professional beauty products loved by salons and training academies. We're a small but ambitious team and we're looking for an organised, proactive

Office & Operations Manager

to help us scale.

The Role

This is a key role in our business where you'll oversee the smooth day-to-day running of our office and warehouse operations. You'll work closely with the Director and wider team to keep everything organised, efficient, and moving forward.

From managing admin and compliance, to supporting stock, suppliers, and customer operations, you'll play a central part in keeping our business running at its best. No two days will look the same, and you'll have the chance to really take ownership and grow with us as we expand.

Key Responsibilities

Office & Director Support:

Ensure the office runs smoothly with systems and organisation in place Provide daily operational and administrative support to the Director Manage schedules, reminders, and follow-ups for key projects Oversee inboxes, filing systems, and team communications Prepare onboarding packs and coordinate team updates

Operations & Stock Management:

Oversee stock logs, supplier orders, and warehouse supplies Support the picking and packing team during peak periods Coordinate returns, labels, and deliveries with accuracy Work with suppliers and contractors to ensure smooth operations

Customer & Community Support:

Manage customer service inboxes with professionalism and efficiency Escalate and resolve issues to maintain high service standards Provide occasional support for social media scheduling and responses

Compliance & Finance Admin:

Maintain up-to-date compliance and supplier documentation Assist with basic finance tasks such as invoices, expenses, and reconciliations

What We're Looking For

Highly organised with strong time management and problem-solving skills A proactive, positive team player who takes ownership and responsibility Confident supporting a Director and liaising with suppliers and external partners Able to remain calm under pressure and juggle multiple priorities Comfortable with spreadsheets, email systems, and cloud-based tools Someone who thrives in a varied role and enjoys being at the heart of a busy office

Benefits

28,000-30,000 salary (depending on experience) Be part of a supportive, growing beauty brand at an exciting stage Opportunity to expand your role as the company scales Beautiful countryside office location in Lampeter A role where no two days are the same

Apply Now

If you're ready to step into a role where your organisation, leadership, and initiative will make a real difference, we'd love to hear from you.

Please send your CV and a short note telling us why you're the perfect fit for this opportunity.

Job Type: Full-time

Pay: 28,000.00-32,000.00 per year

Benefits:

Casual dress Company pension Free parking On-site parking
Ability to commute/relocate:

Lampeter SA48: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Language:

Fluent English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person