Job Description

We are looking for an office assistant to join our company. A degree of flexibility is required - this will be discussed at interview stage. This role requires you to have a strong work ethic and be motivated to support the business. We are seeking a proactive individual who will support the day to day running of our company. Strong communication, an ability to negotiate and a confident and assertive approach are all skills we are looking for to fulfil this role.

We are looking for the right person who is able to remain calm when working under pressure, be confident and use your own initiative. Although specific industry experience is not required, the motivation to grow and expand your knowledge is essential.

The key responsibilities are outlined below:

Liaising with customers to understand and meet their requirements Handling incoming calls with professionalism Responding to emails promptly and efficiently Monitoring webchat/WhatsApp communications and responding accordingly Inputting jobs accurately into CRM and ensuring jobs are completed with relevant notes, photos, invoices etc Allocating work to locksmiths and monitoring their activity throughout the day - responding to and managing potential delays Proactively seeking new business opportunities and maintaining positive relationships with current client base Monitoring outstanding payments and supporting office staff to chase outstanding monies

this list is not exhaustive and there will be additional aspects to the role*

The office is well-located in Basildon - close to all major routes in/out of Basildon. The office is a friendly, informal and comfortable space that is modern, open plan with additional private offices for meetings/quiet working time etc. It has a modern kitchen along as well as communal/allocated parking.

Essential requirements:

Clear communication skills - both verbal and written Strong organisational skills and ability to prioritise tasks IT/social media literate and able to use computers and relevant software with ease and confidence Demonstrable experience within an office background The ability to be flexible to accommodate business needs where necessary An assertive, proactive, confident and self-motivated attitude Strong time-management skills Evidence of an ability to manage pressure and meet deadlines

Shortlisting:

Shortlisting will take place as applications come in and you may be asked to answer additional questions via email/messages prior to a formal interview taking place. These questions are an additional opportunity to sell your skills so please answer in detail rather than a single line. At interview stage, please ensure you are dressed for an interview. If you arrive in casual dress you will be turned away.

Job Type: Full-time

Pay: 21,000.00-23,000.00 per year

Benefits:

Free parking On-site parking
Schedule:

Monday to Friday Overtime Weekend availability
Experience:

Administrative: 1 year (preferred)
Work Location: In person