Job Description

Join our caring and professional team at GraveClean, where your role will support families during emotional times by providing a seamless and sensitive service. As an Office Coordinator, you'll be the first point of contact for customers arranging headstone cleaning and restoration, ensuring each enquiry -- whether by phone, email, or social media -- is handled with compassion and accuracy.

Position Overview

The Office Coordinator plays a vital role in our customer experience, managing incoming enquiries, scheduling jobs, and supporting our Headstone Technicians with clear and accurate information. You'll also respond to social media messages and comments in a way that reflects the sensitivity and professionalism of our work. In addition, you'll ensure the office is well-organised and secure, maintaining a tidy environment and supporting day-to-day operations. The ideal candidate is highly organised, warm and empathetic in communication, and takes pride in delivering excellent service.

Key Responsibilities

Answer phone calls and emails from customers in a respectful and sensitive manner. Create and send accurate quotes and invoices to new and existing customers. General upkeep of office, ensure safe opening and closing of office. Accepting goods and deliveries. Assist with council permits and compliance as required. Respond to social media messages, comments, and enquiries with professionalism and care. Accurately record customer details, grave location, and service requirements. Book and schedule jobs using our internal system. Inventory management and tracking. Communicate clearly with Headstone Technicians to ensure correct instructions and expectations. Provide professional follow-up communication and updates to customers. Pick, pack and dispatch customer orders from warehouse. Assist with general office duties as needed.

Qualifications and Skills

Previous experience in customer service or administrative roles essential. Excellent verbal and written communication. High attention to detail, especially in data entry. Empathetic and professional when speaking with bereaved families. Confident using phone, email, and digital platforms, including social media. Ability to manage tasks independently and work collaboratively with a small team.

Compensation and Benefits

27,000 salary, pro rata for 25 hours per week (8:30am - 1:30pm, Monday to Friday). 28 days annual leave including bank holidays (pro-rated for part-time roles). Supportive team environment. Full training provided with opportunities for development.

Work Environment

Full Time Office-based
If you are interested in applying for this position, please send a short covering letter and your CV to

amanda@graveclean.co.uk

.

Job Types: Part-time, Permanent

Pay: 27,000.00 per year

Expected hours: 25 per week

Benefits:

Company car Company pension
Schedule:

Flexitime Monday to Friday Overtime
Experience:

Customer service: 1 year (preferred)
Language:

English (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person