Job Description

Office / IT Assistant

Location:

Kenley CR8

Salary:

Circa 27,000

Hours:

Full-time, 37.5 hours per week

THIS ROLE REQUIRES THE SUCESSFUL PERSON TO HAVE A FULL DRIVING LICENCE WITH YOUR OWN VEHICLE. PART OF THE ROLE WILL BE PROVIDING IT SUPPORT AT OUR HOMES IN SOUTH EAST LONDON.

Are you passionate about making a real difference in the lives of children and young people?

We are seeking a motivated and tech-savvy individual to join our IT department as a Office / IT Assistant. This role will support the efficient functioning of our IT systems, working closely with our IT Manager providing technical assistance to our teams in our homes and head office.

You will be required to support the IT Manager in day to day admin tasks, this is more of an admin role than advanced IT.

As a Office / IT Assistant, you will provide day-to-day technical support, assist with hardware and software troubleshooting, and ensure the smooth operation of our IT infrastructure. You will work closely with the IT Manager to implement solutions and ensure the technological needs of the organisation are met.

In turn, the IT Manager will provide training for you to be able to provide sufficient support on the systems we have. There is also an opportunity for external training that can offer you well recognised IT qualifications. You will be heavily involved in the administration side of the IT department in order to allow the IT Manager to continue implementing new systems and ensuring what we have is robust and business compliant so having administration and customer services skill is highly beneficial.

This role is also subject to a Enhanced DBS check

If you believe you can thrive in this role and can play a real part in assisting to support our IT systems click Apply Now.

The Company

OwnLife Group is an independent organisation committed to providing children and young people with a caring environment where they can achieve independence and fulfil their personal goals. With several residential homes across South East London, our name reflects our mission: to inspire children and young people to "own" and take control of their "own lives."

Key Responsibilities:

The key responsibilities are but not limited to:

Key Responsibilities

IT Support

First point of contact for IT issues (helpdesk) Troubleshoot hardware, software, and connectivity Support 12 sites and 30+ remote users Maintain 2FA/MFA and reset passwords Manage Microsoft 365 access and licences Set up devices and install approved software Provide remote and on-site support as needed Assist with CCTV, smart tech, and security updates Ensure safe internet use for young people Escalate complex issues to IT Manager

IT Admin

Create and remove user accounts Support staff onboarding and training Manage clock-in systems, backups, and antivirus Maintain asset register and helpdesk reports Update website content and monitor analytics Assist with Cyber Essentials compliance Handle password resets, ID cards, and documentation Support HR and maintenance helpdesks Providing additional support to the Homes Admin team

What We're Looking For:

Someone with a Full Driving licence and access to a car At least two years' experience in an office setting Customer service experience Some technical knowledge of computer hardware, software and networks Excellent communication and teamwork skills.

What We Offer:

A supportive and inclusive work environment. Competitive salary, pension and benefits. Comprehensive training and career development opportunities. Supportive and inclusive work environment.
If you're ready to take the next step in your career and join a team that values dedication and compassion, we'd love to hear from you.

Job Type: Full-time

Pay: 27,000.00 per year

Benefits:

Casual dress Company pension Health & wellbeing programme Referral programme Paid Mileage
Schedule:

Monday to Friday
Application question(s):

Do you have a full driving licence and access to a car, this is a deal breaker as you will be visiting our children's homes located around South East London
Work Location: In person

OwnLife Group is committed to the safeguarding and welfare of children and young people and expects all of its employees to share this commitment. This post is exempt under the Rehabilitation of Offenders Act 1974 and the successful applicant will be subject to an enhanced check by the Disclosure & Barring Service.

Job Types: Full-time, Permanent

Pay: From 27,000.00 per year

Benefits:

Casual dress Company pension Free parking Health & wellbeing programme On-site parking Referral programme
Schedule:

Monday to Friday No weekends
Application question(s):

Do you have a full driving licence and access to a car, this is an essential part of this role, please do NOT apply if you do not have We do not accept any overseas applicants, you need to be based fairly local to Kenley CR8
Work Location: Hybrid remote in London CR8 5NH