Job Description

The Office Manager plays a vital role in supporting our company initiatives, serving as a local liaison for culture, compliance, safety, facilities, and employee events. This role ensures that company-wide policies are effectively implemented at the site level and supports a positive and consistent employee experience. This position also provides cross-functional support to departments such as Service, Accounting, Systems, and IT. Essential duties and responsibilities:

Follow all safety rules and regulations, all work must be done thinking "Safety First." Oversees front office operations as the first point of contact for the company, ensuring all phone inquiries, guest interactions, and internal/external communications are handled professionally and efficiently. Provides high-level administrative support to site leadership, including drafting and editing complex documents, managing confidential materials, preparing internal forms, and maintaining shared calendars and schedules. Support Service technicians inputting the RMA invoicing via management software program. Supports basic data collection, reporting, invoice tracking, and payment reconciliation. Support timely coordination and forwarding of invoices and expense documentation to the accounting team. Supports payroll and commission processing, working with HR, Accounting and local representatives. Leads meeting coordination efforts, including preparing agendas, capturing and distributing meeting minutes, and managing travel and logistics for managers or executive team members. Maintains organized digital and physical filing systems and proactively manages office supply inventory to support business continuity. Other duties as assigned. Required Skills/Abilities: Excellent verbal, interpersonal, customer service and written communication skills. Proficient in Microsoft Office Suite or related software. Excellent organizational skills and attention to detail. Ability to effectively present information and respond to questions from peers, managers, and personnel from various departments within the organization. Excellent attention to details and accuracy. Gathers and analyzes information skillfully. Identifies and resolves problems in a timely manner. Safety coordination Vendor relations and facilities support Front-of-house reception duties Light accounting (experience with Xero or similar systems, including service orders and invoicing) Salesforce experience preferred
Supervisory Responsibilities:

May mentor Jr. Admin or shipping role as applicable.
Travel:

Occasional travel to other LWS locations for training.
Education and Experience:

Associate degree or bachelor's degree in related field preferred. 5 or more years of Sr. level administrative or office management experience required.
Job Type: Full-time

Pay: 35,000.00-40,000.00 per year

Work Location: In person