Job Description

Are you a highly organised and friendly administrative professional looking for a pivotal role in a thriving and rapidly growing accounting practice? Do you love being the welcoming face of a business and ensuring everything runs smoothly behind the scenes? If so, Grosvenor House Practice is looking for you!

We are a dynamic and forward-thinking accounting firm, specialising in supporting sole traders, partnerships, and primarily limited companies. With an impressive 30% growth last year, we're expanding our team and upgrading our systems to continue delivering exceptional service to our clients. We pride ourselves on our collaborative culture and commitment to professional development.

This is a fantastic opportunity to become an integral part of our leadership support team, reporting directly to

our directors

. You'll be crucial in ensuring our clients receive a seamless experience and our daily office operations are efficient and effective.

What You'll Be Doing (Key Responsibilities):

As the Office Manager for our Accountancy Practice, you'll be at the heart of our daily operations, making a real impact. Your role will involve:

Being Our Welcoming Face:

Serving as the friendly first point of contact for all incoming calls, emails, and visitors, ensuring everyone receives a warm and professional welcome.

Smooth Daily Operations:

Performing essential administrative tasks to support our directors and wider team, including scheduling, managing correspondence, and coordinating daily office activities.

Client Onboarding Support:

Providing hands-on administrative support for new client onboarding, meticulously setting up files, assisting with engagement letters, and managing new client checklists.

Data Management:

Accurately inputting and updating client information in our client relationship management (CRM) systems, ensuring data is always perfect for smooth communication.

Office Efficiency:

Helping to keep our office running seamlessly, from managing post and couriers to ensuring common areas are tidy and well-stocked.

Marketing Assistance:

Supporting basic administrative tasks related to marketing initiatives, such as preparing content for newsletters or assisting with website updates.

General Practice Support:

Proactively assisting with various ad-hoc administrative tasks and special projects to support the overall efficiency of the practice.
What We're Looking For (Required Experience & Skills):

We're seeking a proactive and detail-oriented individual who is eager to contribute to our success. You'll need:

Proven experience in a client-facing administrative or office support role. Excellent organisational skills, with a strong ability to manage daily tasks, prioritise effectively, and maintain meticulous attention to detail. Outstanding interpersonal and communication skills (both written and verbal), with a professional, proactive, and friendly demeanour for client and team interactions. High proficiency in Google or Microsoft 'Office' software, with an eagerness to learn and adapt to new software and systems. The ability to work efficiently, follow instructions, and contribute positively within a structured team environment. A keen interest in developing further administrative and operational support skills.
What We Offer:

At Grosvenor House Practice, we believe in supporting our team members as much as we support our clients. Join us and you'll benefit from:

A pivotal role in a rapidly growing and dynamic accounting practice. Direct reporting and mentorship from our directors. A collaborative and supportive team environment. Opportunities for continuous learning and professional development. A chance to make a real impact on our daily operations and client experience. Package includes competitive salary, pension, some home working, health benefits, free parking.
Ready to Join Our Team?

If you're excited by this opportunity and believe you have the skills and enthusiasm to thrive in this role, we'd love to hear from you!

Please apply directly through Indeed with your CV and a cover letter outlining why you are the perfect fit for Grosvenor House Practice.

We look forward to welcoming you to our team!

Job Type: Full-time

Pay: 32,000.00-36,000.00 per year

Benefits:

Company pension Free parking On-site parking Private medical insurance
Work Location: In person