Job Description

Office Manager

Mercian Accountants

Mercian Accountants is an established and growing firm with clients across the UK. We combine a traditional client service ethos with modern systems, early technology adoption, and genuinely flexible working practices. We believe that a happy, well-supported team delivers the best service to our clients.

We are seeking an

experienced Office Manager

for an

urgent start

.

Essential requirements

At least

five years' experience

in a similar role

within another firm of accountants

Excellent communication skills across

email, telephone, and video meetings

A strong commitment to

excellent customer service

Who we're looking for

The ideal candidate will be proactive, highly organised, and comfortable managing multiple tasks and deadlines. You will take ownership of your responsibilities, communicate confidently with clients and colleagues, and work efficiently in a modern, technology-led environment. You should enjoy improving systems, keeping things running smoothly, and supporting a busy accountancy team.

About the role

You will work closely with the accountancy partners, managers, and accountants, supporting the smooth running of the practice with responsibilities including:

Delivering excellent customer service to clients and prospective clients Managing client onboarding from enquiry to activation Overseeing

MLR/AML compliance

, including ID verification and record-keeping Handling

professional clearance

Preparing and issuing

proposals

Drafting and tracking

letters of engagement

Job progress monitoring

, workflow updates, and chasing outstanding information Obtaining

HMRC agent authorisations

for all taxes Managing

client disengagements

Preparing and filing

Companies House confirmation statements

Answering and managing incoming calls Chasing client records and assisting with general client liaison Supporting the team with a variety of accountancy and tax administrative tasks

Employment and working arrangements

PAYE employed position

Home-based

, with flexitime Most of our team work remotely

High-quality equipment provided

including a good laptop, multiple monitors, and an iPhone Modern systems and cloud-based software used throughout

How to apply

Please submit your application

here only

.

Please do not phone or email

the office regarding applications.

No recruitment agencies

, thank you.

In your application, please include:

Your preferred start date Your working days and hours Your salary expectations
Thank you for your interest, and good luck.

Job Types: Full-time, Part-time

Pay: From 30,000.00 per year

Benefits:

Additional leave Company pension Flexitime Free parking Sick pay
Experience:

Office manager Accountancy Firm: 5 years (required)
Work Location: Remote