Job Description

Job Overview

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To manage and ensure the delivery of exceptional client services, including overseeing reception and related tasks, client service teams, security, catering, postal services (including DX and couriers), cleaning, and the supply of stationery and consumables in each office. Serve as the primary point of contact for all office needs.

Responsibilities

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Provide a class leading client service to clients, visitors and colleagues across all Birketts' offices In conjunction with the Operations Manager - Client Services, plan, implement, monitor and maintain policies and procedures and make positive changes where necessary. Ensure all offices operate to a high standard in accordance with agreed policies and drive continual improvement of client service and support. Responsible for the management, training and personal development of the client service teams (reception and catering services): including appraisals, approving holidays and managing holiday cover. Ensure highest quality client service while maintaining the team morale. Maintain all client facing areas, meeting and conference rooms to the highest standard and to take the lead on customer/client care issues. Manage postal services and deliveries, including incoming and outgoing items and couriers at each office Ensure adequate levels of stationery, authorising ad-hoc requests for items, while ensuring adherence to budget. Manage in-house catering operations onsite and the provision of external catering suppliers as required across all other offices.

Skills

Excellent people management skills. Experience in managing and motivating teams. Ability to monitor and improve the customer service experience. High standards of presentation and customer service management. Ability to implement change in a fast-moving corporate environment Demonstrate team building and training and development. Ability to multitask, prioritise, delegate, lead, motivate and inspire the team.

Employee benefits

At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits:

25 days holiday (FTE) plus Bank Holidays Long Service holiday award - 1 extra week every 10 years continuous service Private Healthcare with BUPA (offered after probation is passed) Scottish Widows Pension Scheme (5% employer / 5% Employee) Staff Profit Share and Individual Performance Bonus Scheme Salary sacrifice (Pensions, Staff Profit Share) Life Assurance - 4 x salary / Permanent Health Insurance Paid CSR Day Enhanced Maternity/Paternity Leave Subsidised gym membership Electric car scheme Agile/Hybrid Working Policy Dress for your Day Policy
Job Type: Full-time

Pay: From 34,100.00 per year

Work Location: In person