Job Description

Join our friendly team in Selsey!

Totally Blocked Drains Ltd is expanding and looking for a motivated

Office Administrator

to support our busy drainage operations across Sussex, Surrey, and Hampshire.
Full-time, permanent role with a competitive salary, great team environment, and room to grow.

Office Administrator - Drainage Company

Location:

Selsey, West Sussex

Salary:

24,420 - 35,000 per year (depending on experience)

Hours:

Monday to Friday, 8:30am - 5:00pm

Job Type:

Full-time, Permanent

About Us

Totally Blocked Drains Ltd

is a friendly, growing business providing professional drainage and tanker services across

the South Coast, Sussex, Surrey, and Hampshire

.

We take pride in offering reliable, high-quality drainage solutions to both residential and commercial customers. As our company continues to expand, we are looking for a motivated

Office Administrator

to join our team and support our engineers and management team in the day-to-day running of the business.

Role Overview

This is a busy, hands-on position that requires excellent organisation and communication skills. You'll be at the centre of operations, helping to keep everything running smoothly -- from job bookings and scheduling to invoicing and client communication.

Main Responsibilities

Answer incoming phone calls, emails, and web enquiries professionally and convert them into job bookings. Manage workflow systems and coordinate engineers' schedules, ensuring clients are kept updated. Prepare and follow up quotations to secure bookings. Track warm leads and follow up to convert into confirmed work. Create and send invoices, and follow up on outstanding payments where necessary. Order materials, stationery, and uniforms; liaise with suppliers and process payments. Assist with company accreditations and new client onboarding forms. Support with Health & Safety admin tasks, including risk assessments and method statement reviews. Oversee vehicle maintenance schedules and engineer training records.

What We're Looking For

Previous experience in

office administration

and

customer service

(essential). Health & Safety or drainage industry knowledge (desirable, not essential). Strong administration and organisational skills with attention to detail. Excellent written and verbal communication. Confident using computers and

Google Suite

or similar software. Ability to work both independently and as part of a small team. Proactive, positive attitude and a strong sense of ownership.

What We Offer

Competitive salary (based on experience and knowledge). Full-time, permanent position. Supportive, friendly working environment in a growing business. Opportunities for career development within the drainage sector. On-site parking. Casual dress. Company pension.

Expected start date:

As soon as possible

Work Location:

Office-based in Selsey, West Sussex

If you're highly organised, love variety in your work, and want to be part of a friendly, growing company -- we'd love to hear from you!

Job Type: Full-time

Pay: 24,420.00-45,292.97 per year

Benefits:

Company pension On-site parking
Work Location: In person