Job Description

Company Overview

David C Osborne Ltd is an established plumbing and heating company based in Deal, Kent. We provide comprehensive plumbing services, boiler installations, repairs, and heating solutions throughout Kent and surrounding areas. Operating from our headquarters at 2-4 Park Ave, Deal CT14 9AL, we are committed to delivering professional, reliable service to our growing customer base.

Position Summary

We are seeking a highly organised and proactive Office Manager to join our expanding business as the sole (for now) office-based team member. This is a critical role for someone who thrives in a busy environment, can prioritise effectively, and ensures nothing falls through the cracks. As we grow and take on more engineers and office staff, you'll be instrumental in establishing efficient systems and processes.

Key Responsibilities

Administrative Excellence

Manage all incoming calls and customer enquiries with professionalism and efficiency Coordinate engineer schedules, appointments, and job allocations across Kent Maintain accurate customer records, job sheets, and service histories Process invoices, quotes, and payment tracking with meticulous attention to detail Handle all correspondence, filing, and documentation systematically

Customer Service Management

Serve as the primary point of contact for customer enquiries during office hours (8:00am-4:30pm) Book appointments and coordinate emergency call-outs efficiently Follow up on completed jobs and handle customer feedback Manage warranty claims and service agreements Ensure exceptional customer service standards are maintained

Operations Coordination

Liaise with engineers in the field, providing support and coordination Manage stock levels, order parts, and coordinate deliveries Maintain Gas Safe certificates, insurance records, and compliance documentation Coordinate with suppliers, manufacturers, and trade accounts Handle health and safety documentation and engineer certifications Managing our fleet ensuring they are all taxed and MOT'd

Business Growth Support

Support the recruitment process as the team expands Develop and implement efficient office systems and procedures Assist with marketing activities and maintain online presence Prepare reports on business performance and customer satisfaction Support the director with general business administration

Financial Administration

Process daily takings and maintain accurate financial records Handle petty cash, expenses, and supplier payments Coordinate with the company accountant for monthly reconciliation Manage credit control and follow up on outstanding payments Prepare quotes and estimates for customer approval

Essential RequirementsCore Skills

Exceptional Organisation

: Ability to manage multiple priorities without dropping any balls

Attention to Detail

: Meticulous approach to all administrative tasks

Customer Service Excellence

: Strong phone manner and professional communication

IT Proficiency

: Confident with Microsoft Office, email systems, and basic databases

Initiative

: Proactive approach to problem-solving and process improvement

Experience

Minimum 3 years' experience in office administration, preferably in a trade or service industry Experience working independently and managing varied daily tasks Previous experience in a customer-facing administrative role Understanding of basic business processes and procedures

Personal Qualities

Self-Motivated

: Able to work independently with minimal supervision

Resilient

: Thrives in a busy, sometimes pressured environment

Flexible

: Adaptable to changing priorities and urgent requests

Professional

: Maintains high standards in all customer interactions

Reliable

: Consistent presence and dependable performance

Team Player

: Supportive approach as the business grows

Desirable Qualifications

Experience in the plumbing, heating, or construction industry Knowledge of Gas Safe regulations and trade practices Understanding of Kent geography and local areas Basic bookkeeping or accounting experience Experience with job management or field service software

Working Conditions

Location

: David C Osborne Ltd, 2-4 Park Ave, Deal CT14 9AL

Hours

: Monday-Friday, 8:00am-4:30pm

Environment

: Busy office environment as the sole office team member initially

Growth Opportunity

: Excellent prospects to grow with the business and potentially manage additional office staff

What We Offer

Competitive salary based on experience Opportunity to be part of a growing, successful local business Varied and interesting daily work in the trade industry Professional development opportunities Supportive working environment with direct access to the business owner Central Deal location with good transport links Company pension scheme 20 days holiday plus bank holidays

The Ideal Candidate

You are someone who genuinely enjoys being organised, takes pride in getting things done properly, and doesn't let things slip through the cracks. You're comfortable being the "go-to" person in the office and enjoy the variety that comes with supporting a busy trade business. You understand that in a growing company, every detail matters and you're excited about helping to build something successful.

Job Types: Full-time, Permanent

Pay: 24,500.00-25,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 08/08/2025
Expected start date: 11/08/2025