Job Description

Position: Office Manager
Location: Aintree (L30), Merseyside
Salary: 30,000 + benefits

About

GTM Property Services has delivered high-quality social housing maintenance across Merseyside since 2017. We specialise in Voids, Damp Repairs, and Kitchen & Bathroom replacements and pride ourselves on a skilled, stable workforce, an experienced helpdesk and management team, an on-site yard for recycling waste, and a large materials store. We value continuity, sustainability and strong client relationships.

The Role

We're seeking an organised, customer-focused Office Manager to be the backbone of our office operations. You will manage a busy repair and maintenance helpdesk, lead a small office team, support contract delivery, and act as a key point of contact for operatives, subcontractors and clients. This is a hands-on role with real impact -- you'll help improve service delivery and tenant outcomes across our contracts.

Key Responsibilities

Lead and motivate the office team; plan daily workloads and set clear tasks and goals. Manage incoming repairs and maintenance enquiries; deliver excellent customer service and timely resolutions. Oversee contract-related administration and act as the administrative point of contact for assigned contracts, liaising with the Operations Manager and client teams. Schedule appointments, coordinate site visits and support supervisors with pre- and post-completion checks. Issue and manage Purchase Orders and maintain accurate records of jobs, materials and contractor activity. Manage complaints and queries professionally, escalating when necessary and ensuring follow-through. Maintain effective communication with subcontractors, suppliers and internal teams to ensure smooth delivery. Support continuous improvement: identify process efficiencies, maintain compliance and help run team meetings.

What We're Looking For

Strong communicator with a positive, proactive approach. Experience in office administration or frontline operations; social housing or FM experience is a plus. Highly organised, detail-oriented and able to prioritise in a fast-paced environment. Comfortable leading a small team and working collaboratively with site supervisors and managers. Confident using IT systems, job management software and Microsoft Office. Customer-focused with good problem-solving and complaint-handling skills.

What We Offer

Competitive salary and company benefits. Use of a company pool car for work duties. Supportive, experienced management team and a stable, skilled workforce. Meaningful work improving living conditions across the community and strong opportunities for development.

How to Apply

Please send your CV and a brief cover letter outlining your relevant experience and why you'd like to join GTM Property Services

GTM Property Services is an equal opportunities employer. We welcome applications from all suitably qualified candidates.

Job Type: Full-time

Pay: Up to 30,000.00 per year

Benefits:

Company car Company pension Free parking On-site parking
Work Location: In person