Job Description

About Us

NewGen exists and operates at the intersection of Creators, Culture and Community. We exist because we think agencies have been slow to adapt to major shifts in consumer behaviour and digital engagement, clinging to outdated methodologies and platforms that no longer pack the desired punch or reach the right audiences.

We think there's a better way - a way that aligns with how people and communities interact, share and make decisions in the digital age. Our mission is to revolutionise these connections, making advertising more relevant, more engaging, more fun and more effective.

NewGen is a team of creators, doers and makers across multiple territories and geographies with a combined passion and understanding that meets at the intersection of Creators, Culture and Community.

NewGen's services build brands, consumer up, and social out through the exceptional delivery of the following service lines:

Social & Community: From social strategy to community management, our marketing services help brands move at the speed of social; Influencer & Creator: We partner with everyone's favourite creators to get whole generations excited about our clients; Paid & Performance: We help brands and creators reach the right audience, on the right platforms, in the right format, at the right time; Creative & Production: We think big but sweat the small stuff, building ideas that spread, Social-first but not social only; Talent Management: We work with an exclusive roster of the best minds and content producers on Social and Media to level-up their career in the space; Data & Strategy: We get under the skin of brands, building impactful strategies that use insight to shift the dial; and Gaming & Innovation: Our gaming heritage allows us to connect on a deeper level with our clients' audience.
NewGen operates from 3 principal locations. 2 of these are in the UK, being Manchester and London with our final principal location in New York.

About the Role:

We're looking for an energetic, organised, and proactive Office Manager to lead the day to day operations of our London office. You will play a key role in shaping the experience of both our employees and visitors, taking ownership of everything from onboarding logistics and culture building initiatives to facilities management and on site coordination.

As the go to person for all things London office related, this is a great opportunity to work across people, culture, office management and operations, all in one dynamic role.

Key Responsibilities:

Office Operations & Facilities

Oversee all aspects of the London office environment to ensure a professional, welcoming, and well run workspace. Manage weekly office food and supply orders, including stock takes and inventory management for our London and Manchester offices. Ensure weekly office supplies and food deliveries are unpacked, organised, and stored appropriately, maintaining a clean and presentable office environment. Ensure meeting rooms are prepared and equipped for internal and client meetings. Act as the point of contact for facilities, suppliers, and service providers. To support the planning, execution, and coordination of office moves, including researching the market for potential office spaces, managing vendor relationships, and ensuring a smooth transition for all employees, where applicable and required. To manage and maintain clear, organised, and easily accessible documentation within our internal project management software, that supports office operations, enhances onboarding, and improves the employee experience, covering practical guides, local amenities, and key supporting materials. Liaise with the external IT team to support hardware/software needs, alongside troubleshooting minor tech issues for the London office. Take on the role as our London Office Fire Warden.

Onboarding & People Experience

Coordinate the onboarding/offboarding experience for new starters/leavers, including (but not limited to), hardware setup, desk set up, IT equipment, equipment returns and office access to ensure a seamless integration into the company, promoting engagement from day one. Management of the internal travel platform efficiently for all employees from an onboarding/offboarding perspective, ensuring correct access levels, cost controls, and alignment with the company's Travel Policy, alongside any other relevant platforms. Be the first point of contact to welcome new joiners and ensure a seamless first day experience. Partner with the People/HR team to align on global onboarding processes and enhance the local experience.

Culture & Events

Lead the execution of culture initiatives in the London and Manchester offices in line with the global culture strategy, that fosters a positive, inclusive and performance driven workplace. Plan and manage a calendar of team building activities, social events, wellness initiatives, and cultural celebrations. Research and book external speakers, facilitators, and venues for on site and off site events. Collaborate with internal teams to champion inclusivity, engagement, and belonging in the workplace. Ownership of internal culture comms to be dropped on the 1st of each month as a summary of what is happening globally across the business. Provide presentation support for company wide presentations, ensuring consistency, clarity, and alignment with brand, tone, and company priorities. Support and coordination alongside the execution of London based company events.

Client & Guest Experience

Host and coordinate client visits, ensuring a professional and welcoming environment. Prepare and book meeting rooms and hospitality as required for client facing engagements.

About You:

We're looking for someone who is:

Highly organised with strong attention to detail. A self starter who thrives in a fast paced, people first environment. Passionate about creating positive workplace experiences and driving team culture. Comfortable juggling multiple priorities and working independently. Confident dealing with stakeholders at all levels.

Requirements:

Prior experience in an office management, operations, or workplace experience role (ideally in a fast paced environment). Strong written and verbal communication skills. Comfortable with tools such as Google Workspace, Slack, Click Up.
Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Benefits:

Additional leave Bereavement leave Casual dress Company events Company pension Enhanced maternity leave Life insurance Private medical insurance Referral programme Sick pay
Work Location: In person