Job Description

Office Manager

NPS Law, Middlesbrough

Salary:

30,000 - 40,000 per annum (dependent on experience)

Location:

Middlesbrough (Office-based role)

Contract Type:

Full-time, Permanent

About NPS Law

NPS Law is a well established legal practice serving clients across Middlesbrough and the surrounding areas. We pride ourselves on delivering exceptional legal services with a client-focused approach, combining professional expertise with a commitment to excellence. As we continue to grow, we are seeking an experienced and proactive Office Manager to join our team and play a pivotal role in the smooth running of our Middlesbrough office.

Role Overview

We are looking for a highly organised and experienced Office Manager to oversee the day-to-day operations of our Middlesbrough office. This is a key position within our firm, requiring someone who can effectively manage administrative functions, coordinate staff activities, maintain excellent client relations, and ensure the office operates efficiently and professionally at all times.

The successful candidate will be a natural leader with strong organisational skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced legal environment. Experience within the legal sector is essential, and experience in conveyancing is particularly desirable as it will enable you to better understand and support our conveyancing team's specific operational needs.

Key Responsibilities

Office Operations & Administration

Oversee all daily office operations to ensure smooth and efficient running of the practice Develop, implement, and maintain office policies, procedures, and systems Manage office supplies, equipment, and inventory, ensuring cost-effective procurement Coordinate office maintenance and liaise with building management and service providers Ensure compliance with health and safety regulations and maintain appropriate records Manage the firm's document management systems and filing protocols

Staff Coordination & Supervision

Supervise and support administrative and support staff, providing guidance and direction Coordinate staff schedules, holiday requests, and absence management Facilitate effective communication between fee earners and support staff Conduct regular team meetings to ensure alignment and address operational issues Assist with recruitment, onboarding, and training of new administrative staff Monitor staff performance and provide constructive feedback

Client Relations & Reception Management

Oversee reception services and ensure clients receive a professional welcome Handle client queries and complaints with professionalism and discretion Ensure excellent standards of client care are maintained throughout the office Coordinate meeting room bookings and client hospitality arrangements Maintain client confidentiality and data protection standards at all times

Conveyancing Support (Desirable)

Provide operational support to the conveyancing department Understand and facilitate conveyancing workflows and deadlines Coordinate with conveyancing staff on administrative and procedural matters Assist with conveyancing-specific compliance and quality control measures

Essential Qualifications & Skills

Experience & Knowledge

Proven experience as an Office Manager, Practice Manager, or similar senior administrative role Previous experience working within a legal practice or professional services environment Strong understanding of law firm operations and legal sector requirements Experience in conveyancing is highly desirable Knowledge of legal compliance requirements and SRA regulations

Skills & Competencies

Exceptional organisational and time management skills Strong leadership abilities with experience supervising and motivating teams Excellent written and verbal communication skills High level of attention to detail and accuracy Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Experience with case management software and legal practice systems Strong problem-solving skills and ability to work under pressure Excellent interpersonal skills and ability to build relationships at all levels Discretion and ability to handle confidential information appropriately Financial acumen and budget management experience

Personal Attributes

Professional demeanour and appearance Proactive and self-motivated approach Ability to work independently and as part of a team Flexible and adaptable to changing priorities Client-focused mindset with commitment to service excellence Strong work ethic and reliability

Benefits

Competitive salary of 30,000 - 40,000 per annum, dependent on experience 25 days annual leave plus bank holidays Pension scheme Professional development opportunities and training support Supportive and collaborative working environment Opportunity to play a key role in a growing legal practice Free on-site parking Modern office facilities Salary Sacrifice Car Scheme

How to Apply

If you are an experienced office management professional with a passion for operational excellence and a desire to contribute to a thriving legal practice, we would love to hear from you.

To apply, please submit your CV and a covering letter outlining your relevant experience and why you would be an ideal fit for this role to:

Carl.holton@nps-law.co.uk

Job Type: Full-time

Pay: 30,000.00-40,000.00 per year

Benefits:

Company pension
Work Location: In person