Job Description

Office Manager

The Office Manager will be responsible for the efficient and compliant operation of the Eastern Landlords Association's main office. This role requires a proactive, highly organised individual who can manage day-to-day operations, ensure legal and procedural compliance, and serve as the central point of coordination and communication for the ELA Board and staff.

Key Responsibilities

General Office Management

Oversee all office processes and ensure they are compliant with current legislation, updating procedures as necessary. Ensure full adherence to Health & Safety & employment law Be responsible for adherence to GDPR regulation Maintain compliance with all insurance requirements and ensure documentation is up to date. Stay informed and competent in all relevant legislation, including updates affecting office operations and the private rented sector (PRS). Promote a culture of professionalism and continuous improvement across the team. Identify training needs for self and staff; source and coordinate appropriate training opportunities. Ensure all staff follow current processes and procedures consistently. Identify and report operational issues or shortfalls to the Board or line manager and collaborate on solutions. Manage timelines and deadlines for all projects, meetings, and initiatives. Collect, consolidate, and analyse information from multiple sources to produce clear, concise board reports. Keep the Board informed on all relevant matters, ensuring they have the information needed to make strategic decisions. Coordinate internal communications and ensure alignment across departments and stakeholders. Act as the

single point of information

for all ELA directors--maintaining a comprehensive understanding of all ongoing activities across the organisation.

Skills & Experience

Proven experience in office management or a similar administrative / leadership role. Strong understanding of compliance requirements in H&S, employment, data protection, and insurance. Familiarity with legislation affecting the private rented sector (PRS) is highly desirable. Excellent organisational and multitasking skills. Strong written and verbal communication skills, with experience preparing reports and briefings for senior leadership. Ability to work independently, take initiative, and manage competing priorities. Proficiency in office software and systems. Annual holiday entitlement of 20 days, plus all UK bank and public holidays: After one year of service, you will receive an additional day's holiday for each subsequent year of service, up to a maximum of 5 extra days. Free onsite parking.

Application Details

Closing Date for Applications:

Friday 3rd October

Interview Date:

Wednesday 15th October

Interview Location:

ELA Office, Norwich
Job Types: Full-time, Permanent

Pay: 28,000.00-33,000.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person