Job Description

Job Title: Office Manager

Location:

Madina Travel, Nottingham

Industry:

Travel & Tourism (Specialising in Religious and Corporate Pilgrimages)

Employment Type:

Full-Time

About Us:

Madina Travel is a leading travel agency based in Nottingham, renowned for organising high-quality pilgrimage and religious tour packages to Makkah and Madina. We are now expanding our offerings to include pilgrimages to Iran, Iraq, and key Sikh religious sites across Pakistan.

Role Overview:

We are seeking a highly organised and proactive

Office Manager

to oversee the day-to-day operations of our Nottingham office. The successful candidate will be responsible for managing administrative functions, supporting our travel operations team, liaising with clients and partners, and ensuring the smooth functioning of internal processes. This role is ideal for someone with strong organisational skills, excellent communication abilities, and a passion for religious tourism.

Key Responsibilities:

Oversee daily administrative and operational activities within the office. Manage office resources, scheduling, and supplies to ensure efficient workflow. Coordinate with travel agents, vendors, and clients for seamless pilgrimage arrangements. Support the preparation and organisation of group tours, including: Hajj & Umrah (Makkah and Madina) Ziyarat tours in Iran and Iraq Sikh pilgrimage tours in Pakistan (e.g. Nankana Sahib, Kartarpur) Maintain accurate records of bookings, client information, and travel documents. Assist in creating marketing materials and basic campaign content using design tools (e.g. Canva). Ensure excellent customer service and client satisfaction throughout the booking process. Manage internal and external communications in English, Urdu, and Punjabi. Organise team meetings, schedule appointments, and coordinate travel arrangements for staff. Represent the company at local community events, exhibitions, and meetings when required.

Essential Requirements:

Fluency in English, Urdu, and Punjabi (spoken and written). Strong administrative and organisational skills with attention to detail. Proficient in Microsoft Office (Word, Excel, Outlook) and basic design tools (Canva or Adobe Express). Excellent communication and interpersonal skills. Ability to multitask and manage competing priorities effectively. Familiarity with Islamic (Hajj, Umrah, Ziyarat) and Sikh religious pilgrimage practices. Self-motivated and comfortable working both independently and in a team environment.

Desirable:

Previous experience in the travel or tourism industry is desirable, but not essential -- full training will be provided. Experience working in a multicultural, multilingual environment. Understanding of digital communication and social media platforms.

What We Offer:

Competitive salary (based on experience) Opportunities for international travel A supportive and dynamic work environment The chance to make a meaningful impact in the religious tourism sector

How to Apply:

Please send your

CV and a cover letter

outlining your relevant experience and why you are a good fit for this role to:

madinatravelnotts@gmail.com

Application Deadline:

22 October 2025

Equal Opportunity Statement:

Madina Travel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from candidates of all backgrounds, including international applicants who meet the role requirements.

Job Type: Full-time

Pay: 30,000.00-40,000.00 per year

Work Location: In person