to oversee our parts and customer service operations. This role will be central to managing the full lifecycle of parts orders--from customer enquiry, sourcing and quoting, through to ordering, logistics, and final delivery. You will serve as the key link between our suppliers, logistics partners, and international customers, ensuring that every order is handled with accuracy, efficiency, and excellent communication.
Key Responsibilities
Act as the primary point of contact for customer enquiries relating to sales and spare parts.
Identify and source required parts through suppliers and manufacturers.
Prepare and issue accurate customer quotations.
Process and manage orders from confirmation through to final delivery.
Liaise with factories, freight providers, and customers to track and update order progress.
Ensure customers are kept fully informed throughout the order and delivery process.
Maintain accurate records of orders, invoices, and communications.
Support accounting processes, including invoice management and basic financial tracking.
Manage office administration tasks to support the smooth running of the sales department.
Skills & Experience
Strong administrative and organisational skills with excellent attention to detail.
High level of computer literacy, including Microsoft Word, Excel, Outlook, and database systems.
Experience with accounting software and/or financial processes (preferred).
Previous experience in sales administration, logistics, or customer service.
Strong communication and interpersonal skills, with a professional and customer-focused approach.
Ability to manage multiple tasks and deadlines in a fast-paced environment.
Job Type: Full-time
Pay: 30,000.00-40,000.00 per year
Benefits:
Company pension
On-site parking
Work Location: In person
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