Job Description

Excellent opportunity for an experienced Office Manager to join an established, growing company based in Media City, Salford

About Us

FASTSIGNS Manchester is a leading provider of customer signage solutions, specialising in design, production and installation of high quality signage for businesses across a range of industries. We take pride in our craftsmanship, attention to detail and commitment to delivering an exceptional customer experience.

We're looking for a proactive, methodical and organised Office Manager to support day to day operations across our office, production and showroom areas. This is a brand new role and has been established as a result of our growth and continued development over recent years.

Role Overview

The Office Manager will oversee administrative operations, manage internal workflows and act as a key liaison between management, sales, production, suppliers and customers. The role is ideal for someone who is willing to roll their sleeves up and get involved in all aspects of a small business, someone who thrives in a fast paced, creative environment and enjoys ensuring workflows, processes and people stay on track.

This is a business-to-business customer relationship role working across multiple vertical markets which involves greeting customers, handling incoming enquiries, working with customers to help define their requirements, assisting the sales and operations teams with administrative duties together with some finance and data responsibilities.

? Do you want to join a small, perfectly formed team who has been trading successfully and serving the local Manchester market for over 15 years?

? Do you have an eye for what looks good? Do you want to join a creative industry and help bring new ideas and solutions to life?

? Do you enjoy collaborating and sharing ideas, playing your part in turning a GOOD idea into a GREAT idea?

? Do you have an eye for detail, a good communicator who has a passion for Customer Service?

If this sounds like you, please read on...

This is an excellent opportunity to join a small, growing company with an excellent reputation with a fantastic team culture who offer a wide range of benefits and excellent coaching/training and mentorship to help you achieve your goals.

If you are looking to develop your career and join a company where you would have the opportunity to make a difference, this could be the perfect role for you.

Key Responsibilities

Office Administration & Co-ordination

? Manage day to day office operations including daily work-start, job scheduling, supplier management and data/record keeping.

? Maintain organised systems for incoming sales leads, follow up, estimates, job orders, invoices, debt collection and customer service correspondence.

? Assist with HR functions such as onboarding, training, expense management and team communications.

? Co-ordinate with finance for billing, purchasing and expense tracking

Sales & Production Team Support

? Point of contact for all incoming enquiries (phone, center email, walk ins etc.) and where necessary, directing the enquirer to the most appropriate team member.

? Process/action all incoming mail (letter/email) and where necessary pass to most appropriate team member ensuring confidentiality at all times.

? Assist the sales team as needed (i.e. contacting customers, prospects, suppliers) confirming jobs available for pickup, managing Work In Progress reporting, labelling, mailing marketing materials, managing the preferred courier contract and ensuring all documentation is updated. Contacting suppliers for product pricing, estimate follow up and customer service needs. Managing customer expectations by keeping them updated at each stage of their order.

? Managing store account customers, producing estimates and ensuring follow up as and when required.

? Assist accounting by reviewing aged debt reports and customer follow up to ensure payment within agreed terms flagging any outstanding debt with management.

? Order and manage office supplies ensuring departmental needs are met at all times including postage meter, copier consumables etc.

? Own and maintain the centres Sales Leads log ensuring regular updates and appropriate follow up.

? Own and maintain centre data and database quality control ensuring all records have appropriate and accurate contact information etc.

Health, Safety and Compliance

? Maintain relationships with suppliers and contractors monitoring and scheduling audits/surveys/maintenance ensuring the office and workshop comply fully with Health & safety regulations (Waste Management, Security Systems, Fire Risks, Electrical Testing etc.)

? Monitoring and Audit of Subcontractor compliance documentation and certifications reporting any issues/risk to Management.

? Building management & security including the maintenance of center appearance ensuring customer facing areas are clean, organised and promote a professional appearance.

? Maintain insurance, licences and company certifications as required.

Requirements/Knowledge/Skills

? 3+ years of office management/administrative experience

? Strong organisational and multitasking skills

? Happy to work from our center in Manchester/Media City. This is an office-based role

? Advanced Customer Service experience/skills with consultative approach

? Excellent written and verbal communication, organisation and planning skills

? Self-motivated and uses own initiative

? Used to working in a small, dynamic team - a team player who is passionate about building and maintaining relationships with team members/prospects/customers

? Flexible and persistent

? Ability to meet deadlines

? Competent with IT systems including CRM systems (HubSpot or similar), excel, word, powerpoint, POS systems, Accountancy packages (Xero or similar).

Basic Salary: 30,000

+ on target monthly team performance bonus after qualifying period

Full time, permanent role working 37.75 hours per week

Benefits include: Pension scheme after 3 months, team performance bonus scheme, 22 days holiday entitlement plus public and bank holidays, free on-site parking and bus/metro services

Location - Salford, Media City - M50

The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.

Job Type: Full-time

Pay: From 30,000.00 per year

Benefits:

Company pension On-site parking
Work Location: In person