Job Description

Office Manager & Administrative Lead


Location: Shrewsbury
Salary: 40,000
Hours: Full-time (ideally), permanent Monday-Friday, 9am-5pm.


At Unique Care Group (UCG), we do more than provide care -- we build trust, confidence, and brighter days for children with learning disabilities. Every child we support is unique, and so is the care we give.


Are you an exceptional Office/Administration Manager, ready to step into a pivotal role to support our leadership and home teams?


If so, you'll be the person that ensures the smooth running of all central and administrative functions within UCG, enabling our care and leadership teams to deliver the exceptional standards of care that we are known for, changing young people's lives for the better.


You will be a central point of contact across our homes, school and support teams and will be entrusted with maintaining these exceptional standards.


Why work for us?
We genuinely pride ourselves on developing our people and giving them opportunity to shape and progress within our business. All our Registered Managers started life with us Support Workers and have progressed through tailored career progression plans. This role has scope to grow as we undertake our expansion plans in 2026 remaining, however, firmly guided by our unique child-centred, care-led values.


What You'll do


Central pointfor all incoming calls,visitorsandstakeholders at theoffice
Act as gatekeeper for information, directing queries to the right peopleat the right time whilstmaintainingclear boundaries and professionalism
Oversee day-to-day office operations, ensuring the environment is organised, secure and running smoothly
Maintain and update HR and recruitmentsystems andtrackers,databasesand SharePoint folders, ensuringaccurate, compliant record-keeping
SupportSaferRecruitment processes - tracking candidates through the workflow,ensuring compliance, undertakeessential checks(DBS and ID verification), prepareonboardingdocumentationandcreatefully compliantstaff files
Liaise with home managers to plan and coordinate new starterIDbadges,inductionsand training schedules
Prepare agendas, attend key meetings, takeminutesand circulate actionsin a timely manner
Collate data and produce regular reports for the senior team
Liaise with managers, local authorities,familiesand professionals to ensure efficient information sharing


What you'll bring


We're looking for an individual with heart, resilience and unwavering commitment to quality and the best possible outcomes for our children.


What You'll need?


Proven experience in office management or senior administration, ideally within social care,educationor another regulated environment
Highly organised, with the ability to manage competing priorities,stakeholdersand meetings
Strong attention to detail and a methodical approach to data,documentationand safer recruitment processes
Confident and professional communicator, able to act as a first point of contact and organisational gatekeeper
Competent IT user, comfortable with spreadsheets, shared systems and learning new platforms
Discreet,trustworthyand confident handling sensitive information with integrity
Calm, resilient and adaptable in a fast-paced, people-focused environment
A genuine commitment to the wellbeing of children and young people, aligned with our values and purpose


Why Join Us?


At Unique Care Group, you're not just another manager, you're a valued voice shaping the future of our homes as we continue to grow.


What we offer:


Competitive salary + bonus scheme
Genuine career progression in a growing company
CPD and meaningful ongoing training
A supportive, people-first culture - the tools and investment you need to be the best you can be
Regular supervision and professional development
Company pension
Employee Assistance Programme


Want to learn more first? Call us on 01952 281938 - we'd love to chat.


Apply now