Job Description

Location: Southampton

Salary: 28000 per annum + mileage & benefits

Contract: Full-time, Permanent (core hours 09:00 - 16:00, with flexibility required)

About the Role

Homecare1st is seeking a motivated and experienced Office Manager to join our domiciliary care team in Southampton. This role is ideal for a dedicated professional with strong organisational and leadership skills, who can ensure compliance, support staff, and oversee smooth day-to-day operations within a regulated care environment.

Please note: This position does not offer sponsorship. Applications requiring visa sponsorship or switch will not be considered.

Key Responsibilities

As Office Manager, you will:

Oversee the daily running of the office, ensuring compliance with CQC requirements and sector best practice.

Write and review person-centred care plans following service user visits, when care is approved, or in line with internal review policies.

Manage medication processes, audit MAR charts, and maintain accurate records with support from the Clinical Lead and Managing Director.

Supervise and support staff, carrying out regular audits to ensure quality, safety, and compliance are consistently met.

Keep client records and compliance fully up to date through telephone reviews, home visits, and participation in multi-disciplinary meetings.

Liaise with service users' families to keep them fully informed of any relevant care changes.

Contribute to business growth by bidding for new contracts and managing tender platforms effectively.

Organise daily staff planning and rostering to ensure smooth, efficient, and safe service delivery.

Work flexibly on occasion outside core hours (after 16:00 or at weekends) to meet commissioning standards or to support the rota's on-call team.

Qualifications & Experience

We are looking for someone who has:

Minimum Level 3 Health & Social Care qualification (Level 5 preferred).

Previous experience in care coordination, public health, or domiciliary care settings.

Strong knowledge of compliance, audits, and record-keeping.

Excellent communication and leadership skills, with the ability to build positive relationships with staff, clients, and families.

What We Offer

Exceptional Pay & Hours:

31,000 annual salary

Mileage reimbursement (0.30 per mile, conditions apply)

Guaranteed hours: 09:00 - 16:00 (overtime available)

Flexibility to work outside these hours as required

Weekly or monthly pay options

Training & Development:

National standards training in Moving & Handling, Medication Awareness, and First Aid at Work

Eight optional specialist training courses

Funded Level 5 Leader in Adult Care (if not already achieved)

Employee Benefits:

24/7 Employee Assistance Programme

Over 300 exclusive retail and lifestyle discounts

Salary sacrifice schemes

On-call GP service with guaranteed next-day prescription (delivery fee only)

Dedicated recruiter and onboarding support

Flexibility for occasional remote work at the Registered Manager's discretion

Our Commitment

Homecare1st is an equal opportunities employer. We welcome applications from all qualified individuals regardless of race, religion, gender, sexual orientation, gender identity, disability, or veteran status.

If you do not hear from us within two weeks of the vacancy closing date, please assume your application has not been successful on this occasion.

Job Types: Full-time, Part-time, Permanent

Pay: From 28,000.00 per year

Expected hours: 35 per week

Benefits:

Employee discount Free parking Health & wellbeing programme On-site parking Work from home
Licence/Certification:

Driving Licence (preferred)
Work Location: In person