We're FJ Ratchford - a long-standing company with a big passion for beautiful materials. For over a century, we've been helping our customers bring their ideas to life with high-quality coverings that really stand out. We're a friendly team that thrives on collaboration, great service, and getting things done efficiently. If you like variety, value strong relationships, and enjoy being part of a team that genuinely cares, you'll fit right in.
Job Overview:
We're looking for an organised and proactive Office Manager to join our team. This is a key role in helping our office run smoothly day-to-day - from answering the phones and ordering stock to supporting the wider team with various administrative tasks. We're a small, close-knit company, so we're looking for someone who's reliable, detail-oriented, and comfortable juggling a range of responsibilities. If you're someone who takes initiative, enjoys variety in your work, and values being part of a supportive team, we'd love to hear from you.
Key Responsibilities:
Order processing:
making sure customer orders are processed accurately and go out on time.
Customer service:
chatting with customers by phone and email -- answering questions, giving updates, and keeping relationships strong.
Invoicing & statements:
creating invoices and statements and keeping the billing process running smoothly.
Accounts receivable:
following up on outstanding payments, sending pro-forma invoices, and keeping customer accounts up to date.
Ordering & stock management:
placing supplier orders and helping keep track of stock levels to ensure everything is where it should be.
General admin:
handling calls, responding to emails, and keeping the daily admin ticking over.
Shipping coordination:
booking shipments and working with couriers to make sure orders arrive as they should.
A bit of everything:
handle various administrative tasks as needed, contributing to the overall efficiency of the office.
Key Skills and Experience:
Previous experience in office management or a similar role.
Strong organisational skills with the ability to manage multiple tasks and prioritise effectively.
Excellent communication skills, both written and verbal.
Experience with invoicing, accounts receivable, and basic financial processes.
Proficiency in using CRM systems and office software (e.g., Microsoft Office Suite).
Attention to detail and a proactive approach to problem-solving.
Ability to work independently and as part of a small team.
What We Offer:
A supportive and friendly work environment.
Competitive salary based on experience.
Opportunities for professional growth and development.
The chance to be a key player in a small, dedicated team.
Job Type: Full-time
Pay: From 27,000.00 per year
Benefits:
On-site parking
Work Location: In person
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