Job Description

General sales & administration

Company overview

Steel Formers Ltd is an engineering firm which manufactures products for carparks. We make our own product range and retail these on our website. We have recently relocated to Newtown, Wales and are looking to grow our small and busy team. We are looking for someone to join our office team, the right candidate will have office admin/sales experience and be efficient and organised.

Role & Key Areas of Responsibility Overview

Answer all incoming calls Deal with customer enquiries, complaints and sales Deal with supplier related enquiries Raise purchase orders Be the go between the office and the production workshop Create production job sheets and record production deadlines Good record keeping and organisational skills essential Working closely with the owners of the business to support them in all areas of administration Grow the business customer base through excellent customer service Provide customer product information, pricing & services information

Detailed Description:

Answering incoming calls, and proactively convert incoming sales enquiries into orders, by offering excellent customer service, accurate product information and assisting the customer to find the right product / solution for their needs. Generating quotes on the system, and sending these out to customers with any relevant product information. Keeping customers up to date with their orders and liaising with the workshops and transport to ensure the smooth progression of each order.

Raise purchase orders to suppliers, track incoming and outgoing orders (both customers and suppliers) and ensure the smooth day to day running of the office. Good record keeping is essential, general filing and email management. Experience with Quickbooks would be advantageous and the right candidate must be computer literate (Word & Excel)

Hours are Monday through to Friday 9am - 5pm

This position is available for an immediate start.

Job Types: Full-time, Fixed term contract

Pay: 14.00 per hour

Expected hours: 40 per week

Benefits:

Company pension Free parking On-site parking
Work Location: In person