Job Description

Office Services Operator
Salary: 28,050 per annum, plus company benefits
Address: Loading Bay | 5 Broadgate, London EC2M 2QS
Contract: 12 month fixed term contract, full time
Hours: 37.5 hours per week
Shifts: Monday-Friday between 8am-6pm
Break: 1-hour lunch, unpaid
Work model: Fully onsite
Purpose of the Role
The Office Services Operator plays a key role in delivering high-quality reprographics, mail, and administrative support services to all Williams Lea managed service lines within GRESC. This position ensures the smooth and efficient running of day-to-day office operations, including document production, mail handling, scanning, data entry, and general administrative duties in line with agreed service levels and client expectations.
Acting as a central point of contact for internal clients, the Office Services Operator is responsible for maintaining accuracy, confidentiality, and professionalism in every task performed. The role requires strong organisational skills, attention to detail, and a proactive, customer-focused approach to ensure consistent delivery of exceptional service and operational excellence.
Key Responsibilities
Client ServiceProvide a consistently high level of customer service, maintaining professionalism and courtesy at all times Treat all clients in a helpful and approachable manner, ensuring requests are clearly understood, agreed upon, and completed accurately Ensure all deadlines are met in accordance with Service Level Agreements (SLAs), escalating any potential issues to the Administrative Team Leader Follow up on client requests promptly, providing options and value-driven solutions Ensure all calls are answered within three rings and handled in a professional, business-like manner Proactively ensure client satisfaction by maintaining clear communication and reliable follow-through on all tasks

Operational DeliveryPerform a variety of office services duties including mail handling, scanning, reprographics, data entry, and courier coordination Manage incoming and outgoing mail, including accountable mail, using digital mail lockers and franking systems Conduct X-ray scanning and security checks of all incoming goods Distribute and collect internal mail, stationery, paper, and archive boxes across all office areas Operate scanning and reprographics equipment to convert hard copy documents to digital formats, ensuring accuracy and file integrity Perform data input and verification in tracking systems, ensuring consistency and attention to detail Support the Service Desk and cover colleagues' duties during absence or peak periods Maintain accurate records, logs, and inventories as required Ensure all tasks are completed in compliance with Health & Safety and IT policies Uphold housekeeping standards, maintaining clean and orderly working environments Undertake any ad hoc or project-based tasks as assigned by the Administrative Team Leader

Collaboration and Continuous ImprovementWork collaboratively within the team to ensure seamless service delivery and knowledge sharing Support process improvements and identify opportunities to enhance efficiency and service quality Complete all mandatory Williams Lea and client-specific training Demonstrate flexibility and adaptability in response to changing priorities and client needs

Key CompetenciesStrong ownership and accountability for assigned responsibilities Excellent organisational and administrative skills with the ability to prioritise effectively Cooperative team player with a genuine desire to assist others and ensure collective success Proficient with PCs and office applications; ability to quickly learn new systems and processes Solution-oriented with a proactive approach to problem-solving

Personal AttributesProfessional, well-presented, and approachable manner Self-motivated and enthusiastic, with a strong work ethic Reliable, punctual, and trustworthy with a high level of discretion Strong attention to detail and accuracy Effective verbal and written communication skills Friendly and collaborative, fostering positive working relationships

Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:25 days holiday, plus bank holidays(pro-rata for part time roles) Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances. Life Assurance Private Medical Insurance Dental Insurance Health Assessments Cycle-to-work scheme Discounted gym memberships Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).
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