Job Description

Description

Do you have supervisory experience to manage and guide a team?

Are you focused on excellent operational performance within the aviation and logistics administrative process?

Are you able to provide leadership by establishing clear expectations and demonstrating high standards of working practice?

WFS is looking for an Office Supervisor to work closely with the Operations Manager to achieve high levels of operational performance against all airline SLA's are delivered



The Superisor will also be required to lead and motivate a team of Office Cargo Agents on the day-to-day actions in fast moving cargo operations

Your main responsibilities on a day to day basis will be:-

Monitor flight operations, schedules, and cargo handling to ensure on-time performance and efficiency Plan, coordinate, and assign labour effectively, collaborating with other team members to meet operational demands Track and analyse flight performance metrics, preparing detailed reports for the management team with insights and improvement strategies Maintain and promote high standards of customer service, addressing client enquiries and concerns promptly Communicate and implement changes as directed by management, ensuring smooth adaptation within the team

To be successful in this role you will need:-

A minimum of 2 years' experience working in a Logistics Operations Office Experience of leading a team or other supervisory experience Good understanding of the working practices of ABS and Customs Essential knowledge of export and import procedures Dangerous goods acceptance training
Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.

Our Values:-

Safety

Always look out for our own and each other's safety Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously Comply with all relevant safety regulations and standards at all times Learn from mistakes and share that learning

Customer Focus

Delight customers by actively anticipating their needs, concerns and preferences Offer alternative "yes" solutions to "no" situations Deliver service excellence and always aim to exceed customer expectations

Respect

Appreciate everyone's background, cultural values and opinions at all times Actively listen and understand other's intent and point of view, especially during disagreements Build trusting relationships, demonstrate empathy and care for others

Excellence

Always do the right thing. Do it right the first time Demonstrate extreme ownership: See it, Own it, Solve it Adopt a growth mindset: keep learning, stay agile, be resilient Set high expectations, embrace innovation and practice continuous improvement

Teamwork

Prioritise SATS Group's interests over one's own and department needs Proactively share resources, ideas and information constructively Build on each other's strengths and ideas to achieve win-win outcomes

About Worldwide Flight Services

WFS is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.



In our UK business, which employs more than 700 people across 19 sites all over the country, we have a clear vision: to empower our people, always look for improvements and lead our industry with great customer focus.