Job Description

Office Support Coordinator

(Part-Time: 2.5 Days per Week - 18 hours)

Fowler Smith Mortgages & Protection

About Us

Fowler Smith Mortgages & Protection is an award-winning mortgage and protection brokerage known for high standards, a modern approach to finance, and a strong focus on client relationships. As we continue to grow, we're looking for a part-time team member to support our fast-paced office environment.

About the Role

This is a part-time support role, ideal for someone who's highly organised, professional, and takes pride in being a key part of the operational engine room. You'll work closely with our team and clients, helping to ensure everything runs smoothly behind the scenes.

Key Responsibilities

Handling inbound calls and directing them appropriately

Supporting diary and meeting management

Communicating with clients to provide updates and support

Managing and sending documentation, letters and emails

Ordering and organising stationery and general office supplies

Liaising with lenders, insurers, and our wider network

Perform administrative tasks as assigned

Greet and assist visitors

Assisting with light social media content planning or posting

Providing general administrative support to the wider team

Skills and Requirements

Strong communication skills, both written and verbal

Competent with Microsoft Word, Outlook, and general email etiquette

Attention to detail and ability to stay organised under pressure

Professional, polite, and confident phone manner

A proactive and supportive team player

Desirable

Previous experience in administration or customer service

Familiarity with social media platforms in a business context

What We Offer

A welcoming, progressive office culture

Training to learn the skills to become a Client Account Executive and phase into that role

Potential for further days/hours in the near future

Ongoing training and development

Colleagues who value high standards, good humour, and shared success

Regular team events

Please send your CV along with a covering letter as to why you should be considered for this role.

Job Types: Part-time, Permanent

Pay: 11,450.00 per year

Expected hours: 18 per week

Benefits:

Company events
Schedule:

No weekends
Application question(s):

Are you able to commute to Colchester City Centre?
Education:

GCSE or equivalent (preferred)
Language:

English (required)
Work Location: In person

Reference ID: OFFICE SUPPORT CO-ORD