Job Description

On Site IT Consultant (Part Time)

Location:

Poole, Dorset (on?site at School 2-3 client sites)

Contract:

Initial 3 month contract with view to extend

Hours:

14-17.5?hrs/week (core Mon?&?Tue; additional days flexible)

Rate:

18.00?/hr

About Us

We're a managed?services provider specialising in education. We support schools by outsourcing their IT with on?site staff from our team. You'll represent our company in person during designated on?site hours and collaborate with our remote help desk to ensure seamless, high?quality service delivery.

About the Role

This role requires both technical depth and front?line customer skills. It's a blended position based at a client site, providing a fully skilled IT presence to clients, supported by our wider team. You'll be the go?to IT person for a specific client during your on?site hours--leading outsourced maintenance, advancing IT technology, managing small projects--while also handling everyday support tasks. As a part?time role, a key responsibility is handing over planned work and preparing others to continue the initiatives you start.

Key Responsibilities

On?Site IT Consultancy & Strategy

Act as the primary, face?to?face IT advisor for assigned clients but within a set hour structure - handing over to wider team when not on site. Assess and recommend improvements --planning and leading small?scale projects (OS upgrades, patch cycles, network tweaks). Involvement in project to reduce server infrastructure and move into cloud. Key player in upgrade of infrastructure and rolling improvement plans. Ensure system security and a proactive drive of both infrastructure and people security posture. Work with client and our leadership to align IT initiatives with their goals. Consult, document and work on a rolling improvement plan for the client technology.

Frontline Support & User Experience

Be an approachable IT expert during the hours provided. Responding quickly to staff requests, particularly senior management, during the time availabe. Provide polite, professional support to staff on Windows desktops, iPads/tablets, printers and general connectivity. Diagnose and repair AV equipment: interactive whiteboards, projectors, speakers. Guide non?technical users through OneDrive, SharePoint and Google Drive workflows in clear, jargon?free language. A strong skillset in IT in Education is required.

Coordination & Delivery

An understanding of school timetables timetables to minimise disruption. Documenting tasks, fixes and project progress in our ticketing system. Hand off in?flight work and escalate blockers to the remote support team or clearing blockers for colleagues. Collaborate remotely to keep colleagues updated and maintain consistent service levels. Use your experience and expertise to support colleagues.

Client Relationship & Flexibility

Build trust through courteous, "happy?to?help" interactions. Adapt priorities to the shifting needs of the school calendar. Represent our MSP's commitment to professional, client?facing IT support and consultancy.

Who You Are

Seasoned IT Professional:

Demonstrable Educational IT experience and technical experience.

Versatile:

Equally comfortable designing infrastructure and tackling everyday fixes.

Excellent Communicator:

Patient, approachable, and skilled at explaining tech to non?technical users.

Self?Starter & Team Player:

Able to own on?site days autonomously and hand off or escalate smoothly.

Flexible:

Available 14-17.5 ?hrs/week (Mon-Fri) to fit school term?time rhythms.

Essentials:

Right to work in the UK, Enhanced DBS Check; full UK driving licence preferred.

Bonus:

Previous experience in a school environment.
Job Type: Part-time

Pay: 18.00 per hour

Expected hours: 14 - 20 per week

Schedule:

Monday to Friday
Work Location: In person