Job Description

Job Title: Customer Support Executive

Location:

Bishop Auckland, County Durham (Office-based, with hybrid option after 2-3 months)

Type:

Full-time, Permanent

Hours:

Monday to Friday, 9:30am - 5:30pm

Start Date:

ASAP

Salary:

Based on experience

About SupremeTan

SupremeTan is a fast-growing tanning brand known for viral products, high-energy marketing, and a loyal customer base across TikTok and beyond. As we continue to grow, we're looking for a motivated, experienced individual to join our team at our Bishop Auckland HQ.

The Role

We're looking for a

Customer Support Executive

to join us full-time at our office in

Bishop Auckland, County Durham

. This is a hands-on role where you'll be responsible for managing customer service across email, TikTok Shop, and our order systems.

You'll receive

basic training on our internal systems and brand processes

, but we are ideally looking for someone who already has

experience in customer support or e-commerce

and can hit the ground running.

The role is

fully office-based to begin with

, and once you're confident and fully trained in our systems and routines (typically after 2-3 months), you'll have the option to move to a

hybrid working pattern

, splitting your time 50/50 between home and the office.

Key Responsibilities

Responding to customer enquiries via email and TikTok Shop chat Resolving order issues such as missing parcels, delivery delays, or incorrect items Managing returns, exchanges, and TikTok Shop claims Liaising with couriers and tracking deliveries Keeping accurate logs of customer interactions and resolutions Using

Shopify

,

TikTok Shop

, and

Mintsoft

to manage orders and support tickets Providing a positive and professional customer experience in line with our brand

What We're Looking For

Previous experience in customer support or a similar e-commerce role is essential

Must be able to

work full-time from our Bishop Auckland office

for the first 2-3 months Comfortable transitioning into a

hybrid working pattern

once trained and confident A genuine interest in the tanning or beauty industry Strong written communication skills (UK English) Friendly, calm, and solutions-focused Confident using systems like Shopify or similar e-commerce platforms Self-motivated, reliable, and highly organised

Perks & Benefits

Option for hybrid working after initial office-based period Staff discount and free product perks Supportive and fun team environment Opportunity to get involved in content days, brand campaigns, and events Room for growth as the brand continues to expand
Job Type: Full-time

Pay: 24,500.00-27,000.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking Work from home
Ability to commute/relocate:

Bishop Auckland DL14 7EN: reliably commute or plan to relocate before starting work (required)
Experience:

online customer service support: 2 years (required)
Work Location: Hybrid remote in Bishop Auckland DL14 7EN