Job Description

We are looking for an organised, reliable, and confident Remote Administrative Assistant (Education Support) to join Active Outreach Services (AOS). This role provides flexible remote work and involves supporting our daily operations through clear administrative tasks, communication with tutors and parents, and assisting with structured online sessions.

The ideal candidate will be calm, professional, comfortable using PowerPoint, and able to follow clear processes. You will help ensure smooth running of our service by supporting general admin, communication, and document handling.

Responsibilities

Respond to emails and messages in a polite and professional manner Maintain accurate digital records and update internal trackers Prepare and organise documents, templates, and files Support with scheduling, sending reminders, and general communication Assist with video call arrangements and online meeting coordination Communicate clearly with tutors, parents, and team members Handle basic phone or video call enquiries (during working hours) Provide calm, friendly support when guiding individuals through processes Assist with simple information-sharing and follow-up messages Review documents submitted by tutors (e.g., ID, certificates, forms) Ensure files are saved correctly in the appropriate folders Update logs when documents are received or outstanding Follow a checklist to ensure accuracy and completeness Deliver short online sessions using prepared PowerPoint slides and scripts Share information clearly and professionally Capture notes and feedback where required Report updates to the internal team

Team Assistance

Attend short weekly check-ins Follow AOS procedures, templates, and guidance

Skills & Experience

Strong administrative skills Clear and confident communication Comfortable presenting using Teams Customer Service Skills Good computer literacy and ability to follow structured processes Organised, reliable, and calm Experience in admin, education, youth support, or customer-facing roles is helpful but not essential Good written English and attention to detail

Requirements

Right to work in the UK Enhanced DBS (or willingness to obtain) Laptop and stable internet connection Ability to work set weekly hours

What We Provide

Full training Templates, scripts Structured guidance for all tasks Clear processes and weekly support

Hours & Pay

6 hours per week

12.21 per hour

(self-employed) Hours may grow as the service expands
Job Type: Part-time

Pay: 12.21 per hour

Expected hours: 6 per week

Benefits:

Flexitime Work from home
Work Location: Remote