Job Description

The On-Site IT Support Engineer plays a critical role in managing day-to-day incidents and service requests, delivering technical support to end users--particularly to Executives and Traders based in the London office.


This role involves handling helpdesk tickets in line with business SLAs, providing both remote and in-person support for Windows operating systems, industry-specific applications, and hardware issues. The engineer acts as an escalation point for the 1st and 2nd line support teams, ensuring effective knowledge transfer and documentation. Additional responsibilities include software installation and maintenance, user account administration, knowledge base contribution, and compliance with information security policies, all while helping to drive service excellence and support initiatives such as ISO 27001 accreditation.

What skills/experience do I need to be successful?

Substantial experience in a technical IT position; Proven experience in IT services; In-depth knowledge of applicable data privacy practices and laws; Skills in interacting with all levels of colleagues and customers; Expert knowledge of Windows OS, Linux and the way in which applications interact.

What sets us apart?

Global Impact:

With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

Flexible Working:

Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.

Commitment to Diversity and Inclusion:

We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What happens next?

Once we receive your application, it will be reviewed by a human - no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.


Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.


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