Job Description

Onsite IT Support Engineer (Early Career) - copy
Tetra Tech is seeking an IT Support Engineer to support our team onsite in Scotland. Our preference of location is Glasgow however we are open to discussing the possibility of working in Edinburgh for the right candidate. We have flexible working opportunities, including part time roles, to ensure a balance of family and working life.
This role is an onsite office-based role. You will provide support across our 6 offices in Scotland (Glasgow, Edinburgh, Aberdeen) and there will be travel of approx. 25%. A full driving licence is required.
This role will be a standalone IT role for our offices in Scotland (~300 staff). You will be part of a larger IT team of 20 people in the UK with support, career advancement and team collaboration available to you. This is a great opportunity for someone at the early stages of their career looking to take a next step to a role with standalone responsibility.
Your Role:

• Providing onsite support to assigned offices, working with business stakeholders to proactively improve IT systems and support.
• Diagnose and fix hardware, software, and network problems for users.
• Manage and deliver of site-related projects, initiatives, and office moves.
• Service desk escalation point for assigned offices.
• Contribute to projects as required relating to new technologies or office requirements.
• Prioritise the workload and communicate well with colleagues on agreed deadlines.
• Resolve tickets that are escalated to onsite support and reduce tickets to the service desk through proactive support and management of systems in assigned offices.
• Actively contribute to problem management and knowledge transfer
• Work closely with the Service Desk to feedback on support calls and ongoing issues and manage their resolution within the Service Level Agreement.
• Liaise with and update users on the progress and resolution of their issues.
• Proactively identify repetitive work and report this back to the line manager with possible solutions for automation or improved efficiencies.

Qualifications:

• A clear, concise and friendly people manner is essential as you will be in person 1st line support.
• Good attention to detail - identifying small issues that could lead to larger system issues.
• Excellent communication and customer service skills.
• Experience in working independently and as part of a team.
• Ability to work under pressure and prioritise own workload effectively in the context of conflicting priorities and work on own initiative.
• Experience in service desk or IT support role.
• Good knowledge of Windows operating systems.
• Full driving licence.
• Experience with Team Viewer, SCCM, Active Directory, Asure or ITSM Ticket Management Tools would be advantageous.

Why Tetra Tech:
Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery in 550 locations around the world. Our reputation rests on the technical expertise and talent of more than 25,000 employees who are working together to provide smart, scalable solutions for challenging projects. Tetra Tech is committed to improving the lives of 1 billion people by 2030. Our 1 Billion People Challenge recognizes that Tetra Tech's greatest impact on the world is through the 100,000 projects our scientists, engineers, and technical specialists perform each year in more than 100 countries.
Life at Tetra Tech:
The perks of working at Tetra Tech include:

• Comprehensive and market-competitive benefits.
• Flexibility and company-wide commitment to work/life balance.
• Collaborative team atmosphere that values the contributions of all employees.
• Learning and development opportunities for ongoing professional growth.

Explore our open positions at https://www.tetratech.com/careers. Follow us on social media to learn more about our people, culture, and opportunities:
LinkedIn: @TetraTechCareers
X (Twitter): @TetraTechJobs
Tetra Tech is proud to be an Equal Opportunity Employer. Throughout our history, the company has prioritized equitable inclusion of all people. All qualified candidates will be considered without regard to race, color, religion, national origin, military status, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We invite applications from all interested parties.
#LI-CM1 #LI-ONSITE #TTRPC
Recruitment Agencies
We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on this list and any submitted will be taken as a gift. Please refer to the careers page on our website if you require any further information.

Skills Required