Onsite It Support Lead Manager

London, United Kingdom

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Job Role: - Onsite IT Support Lead Manager
Job Location: - United Kingdom
Experience: -10+ Years
Job Roles & Responsibilities: -

Lead and manage onsite IT support operations across regional offices.
Oversee ticket resolution, ensuring SLA compliance and handling escalations.
Deliver VIP white-glove support for executives and manage AV/VC services for events.
Align with global IT teams to ensure standardized processes and compliance.
Oversee device provisioning, configuration, inventory control, and asset management.
Supervise onboarding/offboarding activities in coordination with HR, Security, and Infra teams.
Guide creation and maintenance of SOPs, documentation, and audit readiness.
Provide hands-on technical leadership, mentoring, and act as primary escalation point.

Job Skills & Requirements: -

10+ years of IT support experience, including 3+ years in leadership/management.
Experience managing IT support in multinational and cross-functional environments.
Proficiency with ServiceNow, Microsoft Entra (Azure AD), Ivanti, and ProxyPro.
Strong knowledge of Windows, macOS, AV/VC systems, enterprise networks, and end-user technologies.
Excellent communication and stakeholder management skills.
VIP support experience and ITIL Foundation certification preferred.
Professional certifications (CompTIA A+, Network+, Microsoft) are an advantage.

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