Job Description

There's nothing quite like the buzz you'll feel when you're playing a crucial role at the heart of one of the busiest airports in the world. With more than 1,000 arriving and departing flights on a normal day, the Airside and Airspace Operations team works with customers and suppliers to ensure the safe, efficient and effective operation of the airfield and aircraft. Every day, you'll discover a world of fresh possibilities, when every decision taken has a real impact on the way our whole airport operates.


You'll join a high-performing team with a wide range of skills and a shared passion to make every journey better. You'll be part of a team that not only delivers a safe and efficient operation every day but is also at the cutting edge of innovation, crafting and delivering new technology and infrastructure. Whether your role is to improve process efficiency, monitor aircraft movements or oversee safety measures, you'll be vital to the continuing smooth running of our airport.



As an Operational Safety Improvement Coordinator, you will play a crucial role in enhancing safety across Heathrow. You will coordinate risks, safety improvement, and support programmes to prevent and reduce harm to our colleagues, Team Heathrow, and our passengers.


Your primary focus will be to document, track, and evidence risk, resilience, and improvement plans, working closely with team members and external consultants.



Organising and controlling the delivery of cross functional improvement actions, such as safety behaviours, leadership, communication, and engagement both internally and working with Team Heathrow partners Coordinating and the development of improvement opportunities/ideas and research problem statements using data and insight, observations and analysis Ensuring that improvement activity is delivered, verified, evidenced and retained systematically Assisting in the development of airside resilience plans & processes, training and exercising Managing and owning the process for maintain risk registers including the requirements for horizon scanning and risk reporting Managing and owning the process for tracking incident lessons and support in post incident analysis

Proactive team member with attention to detail Keen interest in risk, resilience, safety and continual improvement Experience of working and delivering change in an operational environment Skilled communicator, both written and verbal Ability to formulate clear and concise documentation, reports, and presentations Ability to develop relationships across multiple stakeholders at a variety of levels

These skills are desirable:


Holder of (or working towards) a recognised Health and Safety or Risk qualification Experience working within the airside environment, understanding aerodrome procedures and regulatory requirements General understanding of project management techniques Lean six sigma/CI background or experience Experience using MS Power Platform (PowerApps, Power Automate, Power BI)

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.


Every day, you'll discover a world full of fresh possibilities and come home buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.


It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.


Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working location

This is an airport-based position. Every day, you will play a critical role in helping us to give our passengers the best airport service in the world.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work, and through our diversity networks, we champion inclusivity and celebrate individuality.