Job Description

Operations & Accounts Coordinator (Senior Administrator)

Location:

Salford, Manchester (on-site)

Salary:

35,000

Employment type:

Full-time

ISO is the UK's leading cosmetic hygiene and wellness brand--and we're gearing up to scale. We're hiring a highly organised, commercially switched-on

Operations & Accounts Coordinator

to keep our finance ops tight, stock flowing across multiple countries, and our logistics and customer service humming.

This role is perfect for someone who's already handled

accounts, stock management, and logistics

and wants a fast track to

Operations Manager

.

What you'll do

Accounts & AR

Process invoices accurately and on time

Chase customers for payment

and manage aged debt; issue statements and set up payment plans where needed Reconcile payments, resolve discrepancies, and maintain clean ledgers (Xero)

Stock & Supply Chain

Maintain stock levels across multiple countries

(UK + international), ensuring optimal reorder points and safety stock Raise POs,

liaise with suppliers and manufacturers

, track lead times, and manage inbound deliveries Coordinate with 3PLs/warehouses; monitor stock movements, write-offs, and cycle counts

Logistics

Book and track shipments (domestic & international), prepare/verify shipping docs, and troubleshoot delivery issues Work with couriers/freight partners to optimise cost and service

Customer Operations

Coordinate the Customer Service team

(scheduling, SLAs, escalations), ensuring quick, accurate responses Implement and refine SOPs to improve first-contact resolution and NPS

Operations Admin & Reporting

Keep records and filing immaculate; own SKU and PO data integrity Build simple dashboards/reports (Excel/Sheets) on stock, OTIF, returns, aged debt, and ops KPIs Support the wider team with day-to-day operational tasks in a fast-moving environment
What you'll bring

Proven experience

in an operations/admin role covering

accounts (AR/AP), stock control, and logistics

Confident with

Microsoft Office

(especially Excel/Sheets) and

basic accounting platforms

(Xero or QuickBooks) Strong supplier and customer communication; comfortable

chasing payments

and negotiating lead times Super organised, detail-driven, and calm under pressure; you spot problems early and fix them fast A

process mindset

--you like creating SOPs and improving them as we scale Bonus points: experience with 3PLs, e-commerce/retail, international shipping, and marketplace/ERP/WMS tools
Why ISO

32,000

starting salary with

clear progression

--pathway to

Operations Manager

as we scale Supportive, collaborative team with real ownership from day one Training and development opportunities Staff discounts across the full ISO range
KPIs you'll influence

Aged debt & DSO Stock accuracy & availability (OOS rate) OTIF delivery & logistics cost per order CS SLAs, FCR, and NPS/CSAT
Job Type: Full-time

Pay: 35,000.00 per year

Benefits:

Company pension On-site parking
Work Location: In person