Job Description

Job Title:

Operations & Admin Coordinator (Part-Time, Term-Time Only)

Location:

Tooting, Southwest London (In-Person Only)

Hours:

12 hours per week (Tuesdays, Wednesdays & Thursdays - term time only, 39 weeks per year)

Pay Rate:

14.85 per hour + statutory holiday pay (review after 6 months)

About Keystep Education

Keystep Education is a well-established and respected 11+ tuition company based in Southwest London. We provide high-quality, one-to-one academic support to students preparing for selective school entrance exams. With growing demand and a busy team of tutors, we are now looking for an organised, proactive, and solutions-focused Operations & Admin Coordinator to support the director and help drive the business forward.

About the Role

While core administrative responsibilities will form a consistent part of your week, the role also involves creative thinking, initiative, and ownership. We're looking for someone who thrives on autonomy -- someone who can be given a problem and return with a proposed solution.

You'll be based at our Tooting office for all working hours and will serve as the central support for operations, administration, and day-to-day logistics. This is a great opportunity for someone who enjoys variety, likes improving systems, and is confident juggling multiple priorities with minimal oversight.

Responsibilities

Act as PA to the director: managing calendars, communications, and ad hoc projects Manage tutor schedules and prepare payroll data Issue client invoices via QuickBooks follow up on payments, and reconcile accounts Maintain our CRM system Monitor and record company income and expenses Run recruitment admin: screen applicants, coordinate interviews, gather references Manage tutor personnel files (CVs, contracts, compliance documentation, etc.) Liaise with parents and tutors regarding student progress, queries, or feedback Assist with marketing and SEO work (basic level), and manage social media scheduling Deliver small training sessions or onboarding for new tutors as needed Generate reports (e.g. cash flow, invoicing summaries) Oversee VAT tracking and submissions, ensuring accurate records of all VAT-in and VAT-out activity, and liaising with the accountant as needed Source materials or supplies for tutors or the office Take ownership of small projects or tasks such as:

What We're Looking For

Someone confident working independently and taking ownership of problems A sharp organiser who can switch between admin and creative thinking Strong written and verbal communication skills Comfortable using systems like Excel, QuickBooks, Google Docs/Sheets, Canva, or willing to learn Experience in administration, operations, education or customer-facing roles A calm, professional presence who represents the business well Must be able to commute easily to Tooting -- this role is fully office-based

Benefits

14.85/hour + holiday pay Regular weekly hours during term time (12 hours/week) 6-month pay review based on impact and initiative Opportunity to play a key role in a growing, purpose-driven education business Collaborative and close-knit working environment
Job Types: Part-time, Permanent

Pay: 14.85 per hour

Expected hours: 12 per week

Schedule:

Monday to Friday
Education:

Bachelor's (preferred)
Experience:

Administrative: 1 year (preferred)
Work Location: In person

Application deadline: 06/05/2025
Reference ID: ADMIN-0425
Expected start date: 03/06/2025