Job Description

Operations & Administration Lead (Maternity Cover)

Location: Remote (Hertfordshire-based applicants only due to regular in-person meetings)

Contract: Full-time, fixed-term (11-13 months)

Start Date: Mid-August 2025

Salary: 33-38k PA depending on experience

Potential for extension or likely permanent placement

Off Mains Solutions is a growing business in the off-mains drainage sector, known for delivering professional, high-quality, and customer-focused service. We are seeking an experienced and organised Operations & Administration Lead to join our team during a period of maternity leave.

This is a key operational and client-facing role, responsible for ensuring internal processes run smoothly while also acting as the primary point of contact for our clients. The successful candidate will work closely with the Managing Director and play a vital role in maintaining day-to-day service delivery and professional standards.

Key Responsibilities:

- Act as the primary liaison for client communication and issue resolution
- Coordinate operational and administrative workflows to ensure efficient service delivery
- Lead on the organisation's administrative functions; mailboxes, telephone calls, invoicing, quotations and report writing etc.
- Support the Project Co-Ordinator with scheduling, compliance, and internal coordination
- Assist in the oversight of the other team members, including task prioritization, annual leave and expenses
- Maintain accurate records and ensure documentation complies with health and safety and industry standards
- Proactively identify and resolve operational challenges as they arise

Key Requirements:

- Proven experience in operations, administration, or service delivery roles
- High attention to detail and a structured, organised approach to work
- Strong written and verbal communication skills with a professional and courteous manner
- Excellent problem-solving skills and the ability to work independently and take initiative
- Comfortable working in a small, fast-paced business environment
- Proficient in Microsoft Office and general administrative systems
- Based in Hertfordshire due to the requirement for regular in-person meetings, typically weekly
- A quiet, private and dedicated home workstation with high-speed internet is a must. IT equipment is provided.

Desirable:

- Experience in construction, utilities, or field service industries
- Familiarity with compliance processes, health and safety, or technical documentation
- Previous experience in a small business or startup environment

What We Offer:

- A fully remote role with flexible working (regular in-person meetings required in Hertfordshire)
- The opportunity to play a pivotal role in a growing, client-focused business
- A supportive and collaborative team environment
- Competitive salary based on experience
- Potential for a permanent role following the initial maternity cover period
- Employees discount scheme and mental health support services (talking therapy sessions)
- A supportive and collaborative team environment - we are looking to move into an office late 2026-early 2027 in Hertfordshire, so candidates must be open to moving out of a fully remote role into a hybrid agreement.

We reserve the right to pause or close this advertisement early should we receive a sufficient number of applications. Due to a very high number of applicants, in the unlikely event you do not hear from us within 2 weeks of your application, please assume you have been unsuccessful.

Off Mains Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Temporary
Contract length: 15 months

Pay: 33,000.00-38,000.00 per year

Benefits:

Company events Company pension Employee discount Employee mentoring programme Work from home
Experience:

Customer service: 3 years (required) Administrative: 3 years (required)
Language:

English (required)
Location:

Hertford SG14 1DT (preferred)
Work Location: Hybrid remote in Hertford SG14 1DT

Application deadline: 25/07/2025
Expected start date: 18/08/2025