Job Description

Job Title: Operations & Aftercare Manager (Dual Role)

Location:

Riverside House

Job Type:

Full-time

Reports To:

Director / General Manager

Job Overview:

We are seeking a dynamic and highly organized professional to take on a dual-role position overseeing

construction aftercare services

, managing

human resources requests

, supporting

business operations

, and coordinating

procurement

. This role requires a proactive problem-solver who thrives in a fast-paced environment and can manage diverse responsibilities across multiple teams.

Key Responsibilities:

Construction Aftercare Management

Oversee all post-completion services for residential and commercial construction projects. Manage defect resolution, warranty issues, and client communication post-handover. Coordinate with subcontractors and internal teams to ensure timely and high-quality resolutions. Lead and manage the aftercare team by assigning tasks, monitoring performance, providing guidance, and ensuring effective collaboration to deliver high-quality post-construction support. Maintain records of aftercare cases, monitor trends, and provide insights for process improvements.

Procurement

Collaborate with the contracts team to ensure alignment on procurement requirements, timelines, and compliance with project specifications. Oversee the development and maintenance of pricing structures, ensuring accuracy, competitiveness, and adherence to budgetary constraints. Manage the procurement process from order placement through to delivery, ensuring timely and cost-effective sourcing of materials and services. Review, process, and verify supplier invoices against purchase orders and delivery confirmations to ensure accuracy and prompt payment.

Human Resources Support

Act as the first point of contact for internal HR-related requests and queries. Provide HR support by assisting with recruitment, onboarding, employee relations, and ensuring adherence to company policies and employment legislation. Assist senior management with HR-related tasks such as coordinating recruitment processes, preparing documentation, supporting performance reviews, and ensuring effective communication across teams. Support employee engagement and welfare initiatives.

Operations Support (for Separate Business Entity)

Handle day-to-day operational tasks such as scheduling, logistics, and supplier coordination. Liaise with internal departments to ensure smooth delivery of business services. Assist in creating and maintaining SOPs and operational documentation. Identify inefficiencies and suggest solutions for process optimization.

Qualifications & Experience:

3+ years' experience in operations, or a similar role. Strong organizational, communication, and multitasking skills. Experience with project management tools and CRM systems. Knowledge of HR practices and compliance preferred. Proven ability to manage competing priorities in a dynamic environment.

Skills & Attributes:

Self-starter with high attention to detail. Excellent interpersonal and customer service skills. Flexible and adaptable to shifting demands. Strong problem-solving mindset. Comfortable working independently and within cross-functional teams

What We Offer:

Competitive salary and benefits package. Opportunity to work in a diverse and evolving role. Supportive team culture with scope for growth and development. Varied, engaging work with impact across multiple business areas.
Job Type: Full-time

Pay: 28,000.00-33,000.00 per year

Benefits:

Company events Company pension Employee discount Free parking On-site parking
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 04/07/2025