Job Description

To apply for this role you must have:

Strong administrative and organisational skills, with the ability to manage communications and general enquiries efficiently High standard of written and verbal communication, with strong numeracy and attention to detail. Demonstrated ability to stay calm under pressure and use initiative to resolve issues.
We are seeking a proactive and highly organised

Operations and Administration Assistant

to provide excellent front-of-house and administrative support in a busy and dynamic environment. This is a hands-on, customer-facing role ideal for someone with a passion for delivering outstanding service and strong organisational skills.


The position is set to commence ASAP and will be full-time for an initial duration of 12 weeks with a pay rate of 14.67 per hour + holiday pay

Key Responsibilities:

Deliver exceptional customer service at all times, acting as a first point of contact for visitors and stakeholders. Confidently handle and escalate customer queries and complaints, using sound judgement and professionalism. Manage shared inboxes and general administrative tasks, including data entry, filing, and correspondence. Support day-to-day operational processes including scheduling, housekeeping checks, and maintaining a welcoming and safe environment. Liaise effectively with internal teams, suppliers, and external partners to ensure smooth operations. Assist in planning and coordinating events or visits, including logistics and supplier arrangements. Uphold high standards in health & safety, security, and general site presentation. Work flexibly across a seven-day rota, including evenings, weekends, and Bank Holidays when required.

Selection Criteria:

Experience in front-of-house or customer service roles. Confident in managing and escalating customer complaints and queries appropriately. Strong administrative and organisational skills, with the ability to manage communications and general enquiries efficiently. High standard of written and verbal communication, with strong numeracy and attention to detail. Excellent interpersonal skills and the ability to build and maintain effective relationships at all levels. Demonstrated ability to stay calm under pressure and use initiative to resolve issues. Understanding of health & safety, security, and housekeeping best practices. Flexible and committed, with a proactive, can-do approach to teamwork and problem-solving.

Vacancy ID:

19067

Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so.

Further information can about the Temporary Staffing Service can be found on our website https://www.jobs.ox.ac.uk/temporary-staffing-service