Job Description

Hello, we are tooth, one of London's leading independent dental practice groups, with two branches located in Waterloo, London SE1. We are fully private with a general dental practice and a separate specialist dental practice. We are an ethical practice who's primary goal is delivering excellent service and treatments to our amazing patients.

We are now looking for an Operations and Business Development Manager, a new role to support the Company Director and Management team with the daily running and growth of the business. The role will form an essential part of our business - ensuring that we deliver an effective and well run business in order to deliver exceptional patient care and treatments every time, and to motivate and manage front of house and clinical team leads to create more space for Directors to focus on strategic and clinical growth.

You'll be the right-hand person for the Director, dealing with a variety of business development tasks, including administrative and managerial tasks, and will be an integral part of the team. You will be someone who cares passionately about running a smooth, professional and successful business, focused on ethical growth and maximising opportunities for the business to grow in size, quality and margin.

You'll play a critical part in our continued success and a critical part in our future growth as a brand.

You must be very intelligent, quick to learn, with a strong initiative, and someone that is used to and experienced in business with good numeracy and excellent written and verbal skills in English

. As a real self-starter, you'll be able to develop your own workstreams and help the business grow without any compromise to patient care and customer service.

You must have strong and demonstrated initiative and a sound and solid understanding of business, and be comfortable with getting hands on as and when required, which will be often. You will need to be comfortable using both initiative and experience to strengthen the business,

and

to take instruction as required and know when to challenge and when to listen.

You must be good with numbers, budgets, spreadsheets (Excel) and analysing reports, and have experience in business marketing, ideally digital/social media and associated content creation.

This is not a sales role, it's a management and maximising/developing a business role, so the business can grow ethically and sustainably.

Exceptional customer service is a key aspect of tooth and as such all of the team, must be professional, well presented, courteous, friendly and polite to other team members and patients at all times.

To apply you must have the following - please do not apply if you do not meet this criteria:

At least 3 years work experience in the UK Fluency in English (spoken and written) and excellent communications skills - native, native equivalent or IELTS 7, C1 or above. Degree in relevant subject (e.g. Business, Management, Finance, Operations) or similar OR directly relatable experience of at least 5 years Excellent presentation, reliability and punctuality Proven customer service skills and experience Ability to work well individually or in a team Excellent attention to detail Good understanding of basic principles of numbers and data and be confident and comfortable with working in these areas along with Excel and internal reports Strong, proven leadership skills Quick to learn Excellent organisational and planning skills Able to prioritise, find solutions and get hands on when required Ability to manage rotas and staff systems Proven track record of Operational Management Proven track record of proactively helping to develop and grow a business Ability to use initiative whilst being hard working and reliable Experience with managing and creating social media content Flexible and Adaptable Ability to effectively multi-task and work well under pressure Ability to follow instructions from senior team members Excellent IT skills and experience of all major Microsoft Packages

Additionally, we would prefer if you had:

Experience of working in a dental practice Additional language skills Formal people management skills
We know it is a long list, but we know that the right people are out there to thrive in this challenging and rewarding role. If you meet this specification and are looking for a new challenge in a great environment, then apply today. Start date can be immediate or in September - we will wait for a great candidate.

Job Types: Full-time, Permanent

Pay: 38,000.00-45,000.00 per year

Education:

Bachelor's (required)
Experience:

* Dental Practice Management : 1 year (preferred)