Job Description

Boyatt Wood Surgery and Eastleigh Medical Practice are looking for a keen and committed operations and compliance officer, with excellent communication skills and knowledge to join our general practice team.
If you have the drive motivation and enthusiasm to work with us and improve the quality of care to patients and be at the forefront of developing as an exciting Health Service Provider, we would love to hear from you and receive your application.
If you are interested and for more information, please see /Specification
Main duties of the job
The role is to help manage the non-clinical side of the business enabling the practice to meet its agreed aims and objectives within a profitable, efficient, safe, and effective working environment.
Areas which come under the operation and compliance officer remit are listed below.
Building and maintenance
Staff and HR including training and assistance with staffing
Health and Safety
Compliance - CQC
Technical infrastructure eg IT and telephone systems
Internal and External Communication and PR
Complaints and Significant Events management
Updating Policies and Protocols
Confidentiality/Information Governance
Assistance with ad hoc non-clinical issues, processes, and responses
About us
Boyatt Wood Surgery and Eastleigh Medical Practice in Eastleigh, Hampshire have a combined list of 23000 patients. Eastleigh Medical Practice is a busy, town centre practice in Eastleigh. Boyatt Wood Surgery is a partner practice about a mile from central Eastleigh. Eastleigh Medical Practice currently has over 14750 registered patients and Boyatt Wood has 8500 patients.
Key benefits -Close to the coast and the New Forest -A diverse patient population -Friendly and supportive working environment -Option to develop special interests -Excellent train service to London -Regional airport
Details
Date posted
16 October 2025
Pay scheme
Other
Salary
16 an hour
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
A1095-25-0007
Job locations
Shakespeare Road
Eastleigh
Hampshire
SO50 4QP
Eastleigh Health Centre
Newtown Road
Eastleigh
Hampshire
SO50 9AG
Job description
Job responsibilities
The Operation and Compliance Officer will work approximately 30 hours a week over 4 days. Their role will be to support the practice manager with the following:
Building
Building maintenance organising any building repairs and maintenance, decorating projects (following discussion with manager) check clinical rooms weekly and provide quarterly audits.
Claim appropriate reimbursements Eg rates, water etc. and make sure the surgery is always kept tidy and clean.
Fire Safety weekly fire alarm checks and monthly emergency lighting checks.
Legionella Testing arranging regular testing of water as required.
Waste management liaise with waste management companies as required and provide waste audit 6 monthly.
Health and Safety
Carry out risk assessments when appropriate.
Fire safety, carry out fire alarm checks and fire drills when appropriate. Make sure fire safety policy is kept up to date and adhered to. All annual safety checks in place.
Keep health and safety policy up to date. Provide Health and safety audit annually.
COSH Risk Assessment, audit and Training.
Organise PAT testing annually.
IT/Telephones
First point of call with any IT, software or telephone problems.
Liaising with IT support to fix any problems.
Resetting of staff passwords on IT systems and smartcards
Setting up of new staff on systems
Staffing and HR
Maintain HR files for all staff. Manage/ update Teamnet as required monitoring it on a weekly basis.
Although not part of main job function, it may be necessary for the operations and compliance officer to provide emergency cover in the following back-office areas.

• Answering telephones
• Scanning of internal post
• Processing of repeat prescriptions
• Be available by phone to admin staff for advice until 6.30 pm on your working day.
• Occasional Saturday working from 9-5pm may be required.

Policies and Protocols
Help PM with policies and protocols on First Practice Management.
Complaints, Significant Events and all Meetings
Collate and file all complaints and significant events.
Ensure response to complaints are sent within the appropriate time frame.
Ensure significant events are managed and dealt with by appropriate staff following discussion at meetings.
Organise and manage monthly meetings Eg: D/N and palliative team meeting, Safeguarding meeting, Practice meetings.
Confidentiality
Make sure that the practice stays compliant.
Carry out an annual audit.
Submit annual declaration.
Ad Hoc
This is not an exhaustive list. Other tasks may be added which play to the applicants personal strengths and assist the practice manager with their workload. Job description
Job responsibilities
The Operation and Compliance Officer will work approximately 30 hours a week over 4 days. Their role will be to support the practice manager with the following:
Building
Building maintenance organising any building repairs and maintenance, decorating projects (following discussion with manager) check clinical rooms weekly and provide quarterly audits.
Claim appropriate reimbursements Eg rates, water etc. and make sure the surgery is always kept tidy and clean.
Fire Safety weekly fire alarm checks and monthly emergency lighting checks.
Legionella Testing arranging regular testing of water as required.
Waste management liaise with waste management companies as required and provide waste audit 6 monthly.
Health and Safety
Carry out risk assessments when appropriate.
Fire safety, carry out fire alarm checks and fire drills when appropriate. Make sure fire safety policy is kept up to date and adhered to. All annual safety checks in place.
Keep health and safety policy up to date. Provide Health and safety audit annually.
COSH Risk Assessment, audit and Training.
Organise PAT testing annually.
IT/Telephones
First point of call with any IT, software or telephone problems.
Liaising with IT support to fix any problems.
Resetting of staff passwords on IT systems and smartcards
Setting up of new staff on systems
Staffing and HR
Maintain HR files for all staff. Manage/ update Teamnet as required monitoring it on a weekly basis.
Although not part of main job function, it may be necessary for the operations and compliance officer to provide emergency cover in the following back-office areas.

• Answering telephones
• Scanning of internal post
• Processing of repeat prescriptions
• Be available by phone to admin staff for advice until 6.30 pm on your working day.
• Occasional Saturday working from 9-5pm may be required.

Policies and Protocols
Help PM with policies and protocols on First Practice Management.
Complaints, Significant Events and all Meetings
Collate and file all complaints and significant events.
Ensure response to complaints are sent within the appropriate time frame.
Ensure significant events are managed and dealt with by appropriate staff following discussion at meetings.
Organise and manage monthly meetings Eg: D/N and palliative team meeting, Safeguarding meeting, Practice meetings.
Confidentiality
Make sure that the practice stays compliant.
Carry out an annual audit.
Submit annual declaration.
Ad Hoc
This is not an exhaustive list. Other tasks may be added which play to the applicants personal strengths and assist the practice manager with their workload.
Person Specification
Qualifications
Essential

• Degree or equivalent
• Good IT skills

Desirable

• Experience in working in primary care
• Experience in managing a team
• Experience in using Emis Web, Teamnet,

Person Specification
Qualifications
Essential

• Degree or equivalent
• Good IT skills

Desirable

• Experience in working in primary care
• Experience in managing a team
• Experience in using Emis Web, Teamnet,

Skills Required